Program Coordinator

ERC Pathlight•Northbrook, IL

About The Position

The Program Coordinator (PC I, PC II, or PC III) provides direct care, supervision, and support to inpatient, residential, and partial hospitalization patients. The role provides structure and boundaries, bathroom and milieu support, assistance with therapeutic programming and related documentation, and mealtime support for patients’ dietary needs. Duties and requirements may vary by program and location. The listed schedule is Sunday, Tuesday, and Friday, 6:30 p.m. to 7:00 a.m. (NOC). The coordinator must be willing to work at local ERC Pathlight sites as assigned, comply with certification and regulatory requirements for each practice location, and maintain scheduling flexibility to meet staffing needs. Weekend and holiday availability is required, as is availability for on-call shifts based on business needs and applicable labor laws.

Requirements

PC I: High school diploma or GED.
PC II: High school diploma or GED and at least one year of direct patient care experience.
PC III: Bachelor’s degree in behavioral health or a related field and at least six months of experience in a behavioral health or related field.
Valid driver’s license and safe driving record when working at locations that operate company vehicles or require driving on the company’s behalf.
Washington teammates must hold a state credential; it may be pending at the time of hire.
ServSafe certification may be required depending on state and local licensing regulations.
Comply with certification and regulatory requirements for each practice location.
Be available to work weekends and holidays as required.
Be available for on-call shifts based on business needs, in accordance with applicable federal, state, and local labor laws.
Maintain a flexible schedule to meet organizational staffing needs.

Nice To Haves

Mental Health/Psych Tech or CNA certification (PC I).

Responsibilities

Maintain daily program structure by following the program schedule.
Complete observation rounds and safety checks as ordered by a physician.
Support patients with de-escalation and use of coping skills according to treatment plans.
Conduct room and luggage searches.
Take patients on fresh-air breaks and mindful-movement exposures.
Provide ongoing bathroom monitoring.
Take patient vital signs and weights, and obtain urine specific gravity when applicable to the location and program.
Participate in group facilitation, document group facilitation in the EHR, and support group outings.
Participate in meals and snacks with patients as needed by the facility.
At eating disorder treatment locations, coach patients and support skills at meals according to the treatment team; perform other assigned duties based on program and operational needs elsewhere.
Provide administrative support around mealtimes as needed and ensure adherence to the allergy-safety system.
Complete required documentation in compliance with standards, including patient observations, meals, and events during the shift.
Transport patients to medical appointments as needed, depending on location and program.
Support other transportation needs, such as outings, grocery shopping, or other facility needs.
Provide additional food procurement support as needed, potentially once per week.
Distribute mail and packages daily.
Work at local sites as assigned and meet applicable certification and regulatory requirements.
Maintain a flexible schedule, including availability for weekends, holidays, and on-call shifts as required.