Program Coordinator

Harvard University • Cambridge, MA

5d • Hybrid

About The Position

The Program Coordinator (PC) is part of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education. PPE serves more than ten thousand educators in early childhood, K–12, and higher education around the world each year through professional learning offerings. The PC reports to the Assistant Director of Program Operations.

The PC coordinates the administration of an annual portfolio of professional education programs, products, and services delivered in face-to-face and online formats. Working under the guidance of Program Managers and alongside other team members, the PC provides customer service to faculty and participants and helps deliver professional learning experiences. The PC also serves as an ambassador of HGSE Professional Education at programs.

The position is hybrid, with work schedule and location determined by the department according to operational needs. It is an 18-month appointment, with a standard schedule of 35 hours per week. Overtime may be required in the mornings, evenings, and on weekends, particularly during the summer. The role requires lifting and moving materials and furniture weighing up to 20 pounds, and working in an open office environment. Candidates must provide a cover letter and resume. Harvard cannot provide visa sponsorship for this position.

Requirements

• College background or at least 2 years of work in a professional environment.
• Program management, event management, or conference management experience in a professional setting.
• Customer-service orientation and experience.
• Ability to work overtime in the mornings, evenings, and on weekends as required for program delivery, predominantly during summer.
• Ability to lift and move materials and furniture weighing up to 20 pounds.
• Strong written communication skills.
• Strong interpersonal, leadership, and teamwork skills.
• Ability to work in a deadline-oriented environment while managing multiple concurrent priorities, independently and as a team member.
• Willingness and interest to contribute to organizational learning and enthusiastically support the overall activity of the unit.
• Comfort with public speaking, particularly addressing groups of program participants.
• Ability to work in an open office environment.
• Ability to provide a cover letter in addition to a resume.

Nice To Haves

• Familiarity with Harvard and/or the education sector.

Responsibilities

• Plan and execute program activities using production checklists and timelines, meeting program deadlines and anticipating participants’ logistical needs.
• Respond to participant inquiries by telephone and email.
• Communicate regularly with program stakeholders, including operations leadership, Program Managers, Portfolio Directors, Educational Chairs, faculty, facilitators, team members, and Admissions and Finance teams.
• Develop and distribute program schedules, material production schedules, mailings, and participant communications according to established timelines and practices.
• Organize production of program materials, including websites, readings and assignments, digital and printed materials, signage, and evaluations.
• Coordinate program logistics with on- and off-campus partners, including space and venues, media and IT services, catering, transportation, school visits, tours, and related activities.
• Collaborate with colleagues on program-related projects and perform other duties supporting PPE’s work.
• Delegate tasks to student interns, provide guidance, and ensure assigned work is completed satisfactorily.
• Work with Program Managers on program budgets; process program invoices, PCARD transactions, and reimbursements; monitor and reconcile expenses; and review contracts as needed.
• Assist with other projects and work as necessary.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed