PROGRAM COORDINATOR

Homeward Bound of Marin•Novato, CA

6d•$34 - $36

About The Position

Homeward Bound is seeking a Program Coordinator for its adult shelter and housing team in Marin County. The organization provides shelter, housing, job training and placement, and supportive services to individuals and families experiencing homelessness. The role provides housing-focused case management to as many as 24 single adults, facilitates groups and events, coordinates services with healthcare, behavioral health, and community partners, and supports participants in achieving and maintaining housing stability. The coordinator develops and updates individualized housing and care plans; addresses barriers such as health needs, substance use, under-employment, and lack of income; responds to crises; and provides supportive services, guidance, and referrals. The role also maintains compliant case documentation and data in HIPPO (Salesforce) and HMIS, supports housing placement and property management, and contributes to program outcomes, quality assurance, and funder reporting. The position requires a bachelor’s degree in a related field or three years of experience in a related residential or housing program. The employer seeks someone with at least three years of experience serving under-resourced or low-income populations, experience in residential or housing programs, and knowledge of Housing First, harm reduction, public benefits, and local resources. The role includes moderate computer use and occasional physical activity, including lifting or moving objects up to 40 pounds. Compensation is $34–$36 per hour, depending on experience, with a competitive benefits package.

Requirements

Bachelor’s degree in social work, psychology, social welfare, or a related field, or three years of experience in a related residential or housing program.
At least three years of experience working with under-resourced or low-income populations.
Experience in residential and/or housing programs.
Knowledge of Housing First and harm-reduction principles.
Working knowledge of SSI, SSDI, and SDI.
Working knowledge of local resources for low-income individuals.
Experience with HMIS, Salesforce, or similar data-entry systems.
Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
Comfort working in a culturally and ethnically diverse environment.
Working knowledge of substance dependence and mental health disorders.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups.
Ability to sit and use a computer for moderate periods (1–3 hours per day).
Ability to stoop, crouch, kneel, or crawl occasionally.
Ability to lift or move objects up to 40 pounds.
Strong organizational, time-management, prioritization, problem-solving, and multitasking skills.
Ability to maintain professional boundaries, set limits, work independently and collaboratively, and receive feedback.

Nice To Haves

Experience working with individuals experiencing homelessness is preferred.
Compassionate, flexible, non-judgmental, and respectful approach.
Commitment to ending homelessness and working effectively with diverse populations.
Openness to ongoing learning; a sense of humor is encouraged.

Responsibilities

Provide housing-focused, one-on-one case management for up to 24 single adults across the housing team’s portfolio.
Facilitate client groups and events across the housing portfolio.
Coordinate intensive care and housing stabilization services with healthcare, behavioral health, and community-based partners.
Identify and address barriers to housing stabilization, including homelessness, health needs, substance use, under-employment, and lack of income.
Prevent and resolve conflicts using strengths-based and trauma-informed approaches.
Respond to urgent and crisis situations, coordinating with emergency and community services as needed.
Provide supportive services, guidance, and referrals to community resources.
Engage participants consistently to support program participation and progress toward housing stability.
Complete timely, accurate, and compliant documentation, including case notes, assessments, care plans, and progress updates.
Maintain client records and enter data in HIPPO (Salesforce) and HMIS; meet documentation deadlines and participate in quality assurance, monitoring, and audits.
Develop, implement, monitor, and update individualized client-centered housing and care plans.
Coordinate services with internal teams and external partners and document housing and service outcomes.
Develop and monitor financial literacy services covering topics such as budgeting, credit repair, savings, and employment preparedness.
Assist participants with housing retention, job readiness and placement, living skills, resource navigation, eviction diversion, and physical and mental health needs.
Assist the Senior Director of Housing and Program Manager with housing eligibility screening, leasing, and client move-ins.
Assist with program policies and practices, unit setup and purchasing, and facility troubleshooting.
Submit required documentation to the Marin Housing Authority for vouchers and rental calculations or recalculations.
Assist with property management, including maintenance requests, site presence, rental payment tracking, legal notices, and tenancy documentation.
Monitor building needs, conduct rounds, and coordinate with facilities.
Manage a full caseload and meetings; participate in supervision, program and staff meetings, and required training.
Communicate professionally with supervisors, colleagues, volunteers, agency partners, and participants; maintain confidentiality and follow agency policies.