Program Coordinator 2 - Service Line

St. Luke's Health System•Boise, ID

About The Position

The Clinical Quality Program Coordinator provides operational coordination and clinical quality support for an assigned service-line program. The coordinator manages applicable clinical registry activities; monitors patient outcomes, program performance, and regulatory requirements; and facilitates coordination among physicians, advanced practice providers, clinic teams, inpatient teams, procedural areas, and operational leaders. The coordinator translates clinical and registry data into actionable information, identifies opportunities for improvement, and supports changes that improve program effectiveness, patient outcomes, data integrity, and regulatory readiness. For the LAAO program, the coordinator manages required registry records and longitudinal follow-up, coordinates registry information across clinical teams, partners with providers to clarify documentation and review outcomes, supports adverse-event review and improvement activities, and stays aware of applicable coverage, registry, device, and documentation requirements.

Requirements

Bachelor of Science in Nursing, or an Associate degree in Nursing plus two additional years of experience.
Two years of experience.
Current RN license in the state of practice.

Nice To Haves

Experience in cardiovascular, procedural, critical care, specialty clinic, or another setting related to the assigned program.
Experience with clinical registries, chart abstraction, audits, accreditation, performance measurement, or quality improvement.
Experience coordinating work across clinical departments or care settings.
Working knowledge of Excel, data validation, reporting, or data visualization.
Formal training in quality improvement, process improvement, project coordination, or change management.

Responsibilities

Identify eligible cases and complete timely, accurate clinical data abstraction, entry, validation, correction, and submission.
Apply registry definitions, inclusion criteria, time frames, and documentation requirements consistently.
Review clinical documentation sources, resolve discrepancies, and seek clarification when the record does not support a definitive response.
Maintain submission readiness, correct data-quality errors, support registry audits and validation activities, and monitor outstanding cases, follow-up requirements, deadlines, and data completeness.
Coordinate with physicians, advanced practice providers, nurses, operational leaders, and other program stakeholders; communicate requirements, findings, documentation needs, and priorities.
Facilitate case reviews and program meetings, and follow up on assigned decisions and action items.
Maintain confidentiality and communicate sensitive performance information appropriately.
Collect, analyze, and report patient outcomes, process measures, volumes, complications, and other program indicators.
Prepare scorecards, case summaries, presentations, and concise reports for clinical and operational stakeholders.
Identify trends, variation, documentation gaps, and improvement opportunities; support or lead defined quality-improvement activities and monitor results.
Connect registry findings with clinical workflows and practical recommendations.
For LAAO, manage abstraction, validation, quality review, correction, and submission of required registry records; track base procedures and required longitudinal follow-up.
For LAAO, coordinate registry-related information with clinic, inpatient, procedural, imaging, and follow-up teams; partner with providers to clarify documentation and review outcomes.
For LAAO, support adverse-event review, registry reporting, scorecards, program meetings, and improvement initiatives, and maintain awareness of applicable coverage, registry, device, and documentation requirements.