Program Quality Monitor

arc After School and Experiential Education•Torrance, CA

3d•$25 - $33•Onsite

About The Position

The Program Quality Monitor is a trainer and facilitator who works closely with Site Coordinators, Program Leaders, and training coordinators to strengthen staff skills and maintain high-quality programs. Training topics include behavior management, student engagement, delegation, and attendance retention. The role coaches and trains frontline staff, including employees who may be new to working with students or managing staff, and requires a patient, practical approach to problem-solving. The monitor may occasionally work directly at a school site when a Site Coordinator is unavailable or additional support is needed, overseeing program quality and student experience. Discretion and professionalism are essential when working with stakeholders. The position provides training and operational support across multiple program sites. Assigned work locations may vary according to program and supervisory needs, and the employee must be able to travel around the assigned region (LA, SD, or Imperial Valley). The role also supports the development of training materials and the administration of the training department, while ensuring program practices align with the California Expanded Learning Quality Standards. The stated salary range is $25.00–$33.00 per hour. The job is located at the Home Office in Torrance, California, with work also taking place at program sites. The role involves outdoor work with students and the physical demands described in the posting.

Requirements

Five years of after-school programming operations in a school setting or youth recreational facility.
Administration skills.
Experience working in and adapting to a rapidly changing environment.
Proficiency with Microsoft Office and Google Docs, and general comfort with new technology.
Experience collaborating with multiple stakeholders, including parents, students, staff, and administrators.
Strong, clear written and verbal communication skills.
Demonstrated ability to solve problems, make decisions, and resolve conflicts.
Commitment to helping provide experiential education to underserved young people.
Ability to travel around the assigned region (LA, SD, or Imperial Valley).
Experience working with ethnically and culturally diverse communities.
Ability and desire to work outdoors with students.
At least 48 completed college units or a passing score on the CAPE.
TB test clearance and Live Scan background-check clearance.
Physical ability to stand, walk, stoop or kneel, use hands to finger, handle or feel, and reach with hands and arms for the duration of the shift; occasionally sit; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Three years in a supervisory role leading a team of staff.
Bilingual ability.
Current CPR certification for adults, children, and infants.
Energetic, motivated, and outgoing personality.

Responsibilities

Provide onsite training to frontline staff on core components of delivering a high-quality Arc program.
Conduct in-person New Hire Orientation trainings to prepare and support staff as they begin their roles.
Facilitate professional development courses in person and virtually.
Work across multiple program sites to provide leadership, coaching, and operational support.
Support development of training materials through research, writing, and presentation design.
Manage administrative responsibilities for the training department as needed.
Ensure program practices align with the California Expanded Learning Quality Standards.
Manage the training department’s email account and online calendar.
Train and coach staff on activity facilitation, student engagement, and positive behavior support.
Use knowledge of age-appropriate classroom management, behavior strategies, and curriculum and activity planning.
Participate in professional development to continue learning and stay current on adult learning and training best practices.
Conduct routine site visits to ensure all sites are visited each semester.
Occasionally work directly at a school site when a Site Coordinator is unavailable or additional support is needed, managing major functions of program quality and student experience.