Program Monitor

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Program Monitor works for the Arizona Department of Economic Security’s Division of Developmental Disabilities and monitors subcontracted Qualified Vendors that provide services to DDD-eligible members. The role ensures programmatic and contractual compliance with applicable laws, rules, standards, and contracts. It involves statewide field evaluations of community and residential facilities, program files, and operations; prospective vendor readiness reviews; analysis of historical review data, records, and incident files; and follow-up inspections to verify corrective actions. The Program Monitor also prepares formal technical reports, refers systemic non-compliance for Corrective Action Plans, and provides technical guidance to vendors. Statewide travel is required, including overnight stays away from home. Short-notice deployment for unannounced reviews of potential immediate sanitation, safety, or health risks may be required. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. Employees driving on state business must meet applicable licensing, training, record-check, and insurance requirements. Hiring is also contingent on background and reference checks, E-Verify, and required registry checks. A valid Level One fingerprint clearance card is required to work with children and vulnerable adults.

Requirements

Applicants must not be licensed or certified by the DDD Office of Licensing Certification and Regulation.
Applicants must not have a principal interest in a DDD Qualified Vendor Agreement, or have a spouse or close family member with a principal interest in one.
Applicants must not be employed or subcontracted by a DDD Qualified Vendor.
Employees operating a motor vehicle on state business must possess and retain a current, valid, class-appropriate driver’s license, complete required training, and pass required driving-record checks; their driving records must remain acceptable.
Employees using a personally owned vehicle on state business must maintain the statutorily required liability insurance.
Successfully pass background and reference checks; employment is contingent on completing the required process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 to work with children and vulnerable adults.
Undergo searches of the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Ability to write concise technical reports, formal non-compliance findings, and remediation directives.
Active listening, critical thinking, oral communication, reading comprehension, and service orientation.
Ability to interpret statutes, developmental disability administrative rules, contract terms, and Person Centered Service Plans.

Nice To Haves

Specialized knowledge of Division of Developmental Disabilities rules, statutes, and contract provisions.
Background in behavioral health, adult services, or quality assurance and knowledge of case management and participant care plans.
Experience overseeing residential, community-based, or in-home support programs.
Ability to analyze historical trends, incident information, and complaint files to identify systemic risks.
Proficiency with internal tracking databases, multiple internal platforms, and core software systems.

Responsibilities

Conduct statewide on-site evaluations and monitor or audit community and residential facilities, program files, and operations against statutory and health-safety standards.
Travel to local and statewide service settings to perform program reviews and prospective vendor readiness evaluations.
Analyze complex information and write formal technical monitoring or auditing reports; refer systemic non-compliance for mandatory Corrective Action Plan requests.
Conduct targeted follow-up inspections to assess provider remediation and verify implementation of required Corrective Action Plans.
Provide structured technical guidance to external Qualified Vendors.
Review historical evaluation data, records, and incident files to plan targeted, risk-informed monitoring or audits.
Assess prospective Qualified Vendors before operational launch for compliance with divisional readiness standards.
Respond on short notice with unannounced on-site reviews of potential immediate sanitation, safety, and health risks.
Conduct vendor and member interviews, stakeholder engagements, meetings, and reviews; communicate findings and provide instructional technical assistance.