PROGRAM MONITOR

Arizona Department of Administration•Phoenix, AZ

2d•$43,000 - $49,000•Onsite

About The Position

The Arizona Department of Economic Security’s Division of Developmental Disabilities is hiring a Program Monitor to work directly with subcontracted Qualified Vendors providing services to DDD-eligible members. The role ensures programmatic and contractual compliance with applicable laws, rules, and contracts. It involves statewide field evaluations and travel to community and residential service settings, including overnight stays away from home. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement (or have a spouse or close family member with such an interest), or be employed or subcontracted by a DDD Qualified Vendor. The Program Monitor conducts on-site program and safety reviews, evaluates prospective vendors for readiness, analyzes records and incidents to plan risk-informed reviews, prepares technical monitoring and auditing reports, and follows up on corrective action plans. The position also provides technical assistance to Qualified Vendors and may respond on short notice to conduct unannounced reviews of immediate health, sanitation, or safety risks. The role requires interpreting statutes, developmental disability administrative rules, contractual terms, and Person Centered Service Plans; assessing facility operations and program risks; and communicating findings through reports, meetings, and instructional guidance. Statewide travel is required, as are overnight stays away from home. Salary is $43,000–$49,000.

Requirements

Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation.
Applicants cannot have a principal interest in a DDD Qualified Vendor Agreement, or have a spouse or close family member with a principal interest in one.
Applicants cannot be employed or subcontracted by a DDD Qualified Vendor.
Employees operating a motor vehicle on State business must possess and retain a current, valid, class-appropriate driver’s license and complete required training and driving-record checks.
Employees using a personally owned vehicle on State business must maintain statutorily required liability insurance.
Successfully pass background and reference checks; employment is contingent on completing the process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Obtain a valid Level One fingerprint clearance card to work with children and vulnerable adults.
Submit to searches of the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Demonstrate writing, active listening, critical thinking, oral communication, reading comprehension, and service-orientation skills.
Travel statewide across Arizona and stay overnight away from home as required.

Nice To Haves

Specialized knowledge of Division of Developmental Disabilities rules, statutes, and contract provisions.
Background in behavioral health, adult services, or quality assurance, including evaluating participant care plans.
Experience overseeing or working in residential, community-based, or in-home support programs.
Ability to analyze historical trends, incident information, and complaint files to detect systemic risks.
Proficiency navigating internal tracking databases, multiple internal platforms, and core software systems.

Responsibilities

Conduct statewide on-site evaluations and monitor or audit community and residential facilities, program files, and operations against statutory and health-safety standards.
Travel across local and statewide service settings to perform program reviews and prospective vendor readiness evaluations.
Analyze monitoring data and prepare formal technical reports, findings, and referrals for Corrective Action Plans when systemic non-compliance is identified.
Conduct follow-up inspections to assess remediation progress and verify implementation of required Corrective Action Plans.
Provide technical guidance to external Qualified Vendors.
Review historical evaluation data, records, and incident files to plan targeted, risk-informed monitoring and auditing activities.
Assess prospective Qualified Vendors before operational launch for compliance with divisional readiness standards.
Respond on short notice to conduct unannounced on-site reviews of potential immediate sanitation, safety, and health risks.
Gather operational context through vendor and member interviews, stakeholder engagements, and facility reviews.
Present monitoring findings, facilitate meetings and reviews, and deliver instructional technical assistance.