Program Monitor Weekend Graveyard Shift

Swords To Plowshares Veterans Rights Organization•San Francisco, CA

6d•Onsite

About The Position

The Program Monitor is the frontline representative of Swords to Plowshares property management at Edwin M. Lee Apartments in San Francisco. The role upholds safety and security protocols by welcoming tenants and visitors, overseeing building traffic, maintaining building security, and facilitating communication with residents, guests, service providers, and colleagues. Program Monitors contribute to customer service, cleanliness, and a safe environment, provide round-the-clock security, and respond promptly to building and tenant emergencies. They are expected to act professionally, courteously, and respectfully while enforcing property regulations and fostering a hospitable atmosphere. This position reports to the Assistant Property Manager. The role is scheduled Friday and Saturday from 10:00 p.m. to 6:00 a.m. and is performed in person. It is full-time, non-exempt, with a listed salary of $24.34.

Requirements

Understanding of and experience working with issues of homelessness.
Commitment to helping formerly homeless people regain and maintain their independence.
Ability to communicate in a relaxed, courteous, and professional manner, including under pressure.
Organization and attention to detail.
Fluency in English, including the ability to read, write, and communicate effectively with staff, clients, external partners, and stakeholders.
Ability to work independently and as part of a team.
Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Solid computer skills and ability to use RealPage/Active building property management software.
Strong organization and alphabetization skills and excellent filing skills.

Responsibilities

Provide courteous, professional service to residents and their guests while maintaining appropriate professional boundaries.
Screen building visitors, explain visitor policies, check visitor identification, and sign visitors in and out.
Promote compliance with building policies, including communicating management decisions to deny entry to visitors who have violated the rules.
Keep the front desk tidy and stocked with necessary materials.
Assist tenants with questions, work orders, incident reports, and complaints.
Replenish and copy paperwork, including work orders, incident reports, and grievance forms.
Answer incoming calls and redirect them or take messages.
Receive, log in Activebuilder, and distribute letters and packages.
Complete accurate daily shift and incident reports before the end of the shift.
Document communications and building activity in shift reports, including unusual events and violations of community rules, visitor policies, and other applicable policies and procedures.
Maintain building safety and security and promptly respond to building and tenant emergencies.

Benefits

100% employer-sponsored medical, vision, acupuncture, and dental coverage.
Partial dependent coverage cost support.
Annual medical deductible paid through a Navia HRA Card.
Employee Assistance Program with 20 mental health counseling appointments at no cost, available regardless of full-time status.
403(b) retirement plan with immediate enrollment.
Generous annual paid time off.
10 sick days.
13 holidays.
17 vacation days in the first year, increasing progressively afterward.
Access to third-party legal benefits, an employee discount program, pet insurance, and commuter benefits.
One-hour paid lunch period.
Professional development reimbursements.
Annual education allowance.