Program Monitor - Weekend Swing

Swords To Plowshares Veterans Rights Organization • San Francisco, CA

4d • Onsite

About The Position

The Program Monitor serves as a frontline representative of Swords to Plowshares property management at Edwin M. Lee Apartments in San Francisco. The role upholds safety and security protocols, welcomes tenants and visitors, oversees building traffic, maintains building security, and facilitates communication with residents, guests, service providers, and colleagues. Program Monitors contribute to customer service, cleanliness, and a safe, hospitable environment, and respond promptly to building and tenant emergencies. They are expected to act professionally, courteously, and respectfully while enforcing property regulations.

This is an in-person, part-time, non-exempt position scheduled Saturdays and Sundays from 2:00 p.m. to 10:00 p.m. The Program Monitor reports to the Assistant Property Manager.

Requirements

• Understanding of and experience working with issues related to homelessness.
• Commitment to helping formerly homeless people regain and maintain their independence.
• Ability to communicate in a relaxed, courteous, and professional manner, including under pressure.
• Organization and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Solid computer and organizational skills, including use of RealPage/ActiveBuilding property management software.
• Excellent alphabetization and filing skills.

Responsibilities

• Provide courteous and professional service to residents and their guests while maintaining appropriate professional boundaries.
• Screen visitors entering the building; explain visitor policies, check identification, and sign visitors in and out.
• Promote compliance with building policies, including communicating management's denial of entry to visitors who have violated rules.
• Keep the front desk tidy and stocked with necessary materials.
• Assist tenants with questions, work orders, incident reports, and complaints.
• Replenish and copy paperwork, including work orders, incident reports, and grievance forms.
• Answer incoming calls and redirect them or take messages.
• Receive and distribute letters and packages, and log deliveries in ActiveBuilding.
• Complete accurate daily shift and incident reports before the end of the shift.
• Document communications, building activity, unusual events, and violations of community rules, visitor policies, and other relevant policies and procedures in shift reports.
• Maintain building safety and security and respond promptly to building and tenant emergencies.

Benefits

• For employees regularly scheduled to work at least 20 hours per week: employer-sponsored medical, vision, acupuncture, and dental coverage; partial dependent coverage; and an annual medical deductible paid through a Navia HRA card.
• Employee Assistance Program with 20 mental health counseling appointments at no cost to employees, regardless of full-time status.
• 403(b) retirement plan with immediate enrollment.
• Paid time off, including 10 sick days, 13 holidays, and 17 vacation days in the first year, with vacation increasing progressively afterward; time is prorated based on full-time equivalent percentage.
• Access to third-party legal benefits, an employee discount program, pet insurance, and a commuter benefit.
• Paid one-hour lunch period.
• Professional development reimbursements and an annual education allowance.
• Employees regularly working fewer than 20 hours per week are eligible for the Employee Assistance Program, paid lunch hour, and San Francisco sick time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed