Program Manager, Strategic Partnerships

RevolutionParts•Remote,

About The Position

RevolutionParts is seeking an experienced Program Manager (Account Manager) to own the end-to-end success of its largest and most strategic OEM and Auto Group partnerships. Acting as the general manager of assigned partner programs, this role is accountable for business performance, including revenue growth, profitability, operational excellence, partner retention, and contractual commitments. The role develops and executes program strategies, establishes business objectives, leads cross-functional initiatives, and drives accountability across internal and external teams to deliver measurable results. The Program Manager serves as the primary strategic advisor and relationship owner for partners, overseeing program performance from onboarding through growth, optimization, renewal, and expansion. The position combines automotive industry knowledge, business and financial acumen, executive relationship management, and disciplined execution. RevolutionParts expects team members to use modern tools, including AI-powered systems, to improve decision-making, productivity, and work quality. This includes responsible use of AI for research, analysis, documentation, and problem-solving; good judgment regarding privacy, accuracy, and ethical use; and ongoing adaptation as AI capabilities evolve. Proven examples of using AI to improve outcomes in prior roles are expected.

Requirements

5–7+ years of experience in strategic account management, enterprise program management, customer success, or related business leadership roles.
Strong automotive industry experience, preferably working with OEMs, large dealer groups, and automotive parts and accessories programs.
Proven experience owning complex partner programs, driving revenue growth, and delivering measurable business results.
Ability to lead cross-functional teams, influence stakeholders, and drive execution without direct reporting authority.
Strong financial acumen, including business planning, forecasting, performance analysis, and commercial negotiations.
Experience managing executive relationships, contractual commitments, strategic partnerships, and renewals.
Knowledge of eCommerce, digital marketing, marketplaces, and automotive aftersales operations.
Excellent analytical, organizational, problem-solving, communication, and presentation skills.
Proficiency with CRM systems, Excel or Google Sheets, PowerPoint or Google Slides, and program management tools.
Bachelor's degree or equivalent professional experience.
Proven examples of using AI to improve outcomes in prior roles.

Responsibilities

Own assigned OEM and Auto Group programs from onboarding through growth, optimization, renewal, and expansion.
Develop and execute annual business plans covering strategic priorities, financial objectives, operational KPIs, and growth initiatives.
Maintain accountability for program health, business performance, contractual commitments, and partner success.
Drive program GMV, revenue growth, profitability, and expansion opportunities across eCommerce and marketplace channels.
Own program forecasting, performance analysis, and financial planning in partnership with Finance and Analytics.
Identify growth opportunities, build business cases, and translate performance insights into actionable strategies.
Lead cross-functional initiatives involving Product, Engineering, Marketing, Operations, Support, and other internal teams.
Translate program objectives and partner requirements into plans with clear owners, milestones, timelines, and measurable outcomes.
Drive execution, manage dependencies, resolve risks, and ensure accountability for program deliverables and commitments.
Serve as the primary strategic advisor and relationship owner for OEM and Auto Group partners, building relationships with operational teams and executive leadership.
Lead executive business reviews, strategic planning, program governance, and ongoing performance discussions.
Manage partner expectations, address business risks, and drive retention, renewals, and long-term partnership growth.
Monitor and improve operational KPIs, including dealer participation, order fulfillment, cancellations, customer experience, and program efficiency.
Identify operational gaps and lead cross-functional improvement initiatives to improve performance and scalability.
Oversee new program launches, integrations, channel expansions, and contractual deliverables.
Own program performance reporting, dashboards, business reviews, and communication of results against targets.
Use data and market insights to identify trends, prioritize opportunities, and recommend strategic and operational improvements.
Maintain program governance, stakeholder communications, action tracking, and timely escalation of risks.