Program Manager for a Service Now implementation - Bay area, CA - Hybrid (once a week)

Rootshell Enterprise Technologies • Santa Clara, CA

2d • Hybrid

About The Position

We are seeking an experienced Program Lead to oversee the end-to-end implementation of ServiceNow across the organization. The role leads a complex deployment from planning and design through deployment and stabilization, coordinating across IT, operations, and business units. It requires strategic leadership and hands-on program management, with a strong preference for experience in the utilities sector. This is a contract role based in the Bay Area, California, with a hybrid arrangement requiring onsite work once a week.

Requirements

• At least 7 years of experience in program or project management, including at least 3 years leading ServiceNow implementations.
• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD.
• Strong leadership and stakeholder management skills.
• Experience managing cross-functional teams and third-party vendors.
• Excellent communication, organizational, and problem-solving skills.

Nice To Haves

• PMP, ITIL, or ServiceNow certifications.
• Experience implementing ServiceNow in a utility or energy sector environment.
• Familiarity with regulatory and operational requirements specific to utilities.
• Knowledge of integration with legacy systems and data migration strategies.

Responsibilities

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
• Manage vendor relationships, including ServiceNow partners and system integrators.
• Develop and maintain detailed project plans, timelines, and budgets.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Drive change management, training, and communication strategies to support adoption.
• Monitor program performance, manage risks, and resolve issues proactively.
• Provide regular updates to executive leadership and key stakeholders.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed