Program Manager - Hub Operations

Valeris • Remote, California, NC

34d

About The Position

The Program Manager serves as the primary client contact for assigned pharmaceutical programs and manages their day-to-day operations and staff. The role involves extensive interaction with internal and external customers, defining and executing work plans, contributing to strategic planning, and ensuring that contract terms are properly executed. The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.

The position manages programs within their scope of work, standard operating procedures, and contracted budgets; builds client relationships; oversees staff performance; monitors and reports program metrics; and escalates risks to contracted delivery standards. The Program Manager also coordinates cross-functional work, contributes to client reporting and presentations, supports process improvements and program changes, and participates in employee interviewing, evaluation, and training. Limited travel may be required. The role operates in a professional office environment and uses standard office equipment.

Requirements

• Bachelor’s degree in a relevant discipline or equivalent work experience.
• 4–6 years of experience working in reimbursement, pharmaceutical marketing, or patient services.
• Experience managing a team of Case Managers, Patient Service Representatives, or similar roles.
• Experience reporting on HUB metrics and communicating trends to clients.
• Demonstrated successful leadership experience.
• Excellent PC skills, including Microsoft Office and internet experience.
• Excellent verbal, written communication, and presentation skills.
• Strong analytical and problem-solving skills.
• Strong technical aptitude and experience working with various CRM software platforms.

Nice To Haves

• Ability to type at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed.

Responsibilities

• Manage assigned programs according to their scope of work, program and standard operating procedures, and contracted budgets.
• Manage client relationships by building trust and rapport.
• Oversee day-to-day program operations, including staff supervision.
• Drive performance responsibilities for teams and team members, directly or through supervisors.
• Monitor and report program statistics and metrics measuring individual, team, and overall program performance.
• Escalate issues that could prevent programs from meeting contracted standards.
• Prioritize and manage personal schedules and the schedules of others.
• Work cross-functionally with internal stakeholders on program operations.
• Contribute to the analysis and writing of client reports and other deliverables.
• Present program data, information, and insights to internal and external customers.
• Participate with Hub Services leadership and client teams in initiatives to improve processes and performance.
• Mobilize internal and external stakeholders around program design, improvements, and changes.
• Travel on a limited basis and attend related meetings or conferences as required.
• Participate in interviewing prospective employees, evaluating current employees, and training employees.
• Provide team members with verbal and written performance feedback based on reviews, statistics, quality assurance results, and observed behaviors.
• Complete training on time for corporate policies and procedures governing access to confidential data.
• Ensure consistent adherence to standard operating procedures.
• Assist with requirements identification, specification development, and user acceptance testing as needed.
• Use Valeris’ values to guide team success.
• Perform additional tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off and Sick Leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager