Program Manager, North America

INSTANDA•New York, NY

9h•$160,000 - $180,000

About The Position

INSTANDA is seeking an experienced Program Manager to join its Client Delivery team in North America. The role is based in the US, with the Eastern Time Zone preferred, and is focused on delivering a high-profile, large-scale program for a strategic client. The Program Manager is accountable for delivery to time, cost, scope, and quality, and will lead Project Managers through matrix management, with the possibility of some line management. The role serves as an escalation point for Project Managers and engages with client Program and Transformation Directors. The successful candidate will lead complex, enterprise-scale client programs from mobilization and planning through go-live, establish governance and delivery models suited to enterprise clients, and guide clients through policy administration implementations. They will lead geographically distributed teams, coordinate with Tier 1 System Integrators, manage delivery financials and profitability, and support sales and account teams with estimates and scope for new business and growth opportunities. The role also includes coaching and mentoring teams, improving delivery practices, and protecting company and client information in accordance with security policies. INSTANDA is a UK-headquartered insurance technology company with a significant North American presence and more than 200 employees globally. Its no-code platform enables insurers to create, manage, and distribute digital insurance products.

Requirements

At least 8 years of experience leading complex enterprise programs within a consultancy or professional services firm.
Proven experience managing delivery P&L and working with Tier 1 System Integrators.
Property & Casualty insurance experience and the ability to engage credibly with senior client stakeholders.
Experience delivering policy administration system implementations.
Experience delivering programs in a SaaS environment and understanding of SaaS implementation and delivery models.
Strong senior stakeholder management skills, including the confidence to navigate and influence complex or difficult conversations.
Proactive, structured approach to program planning, with a track record of anticipating and resolving issues early.
Leadership mentality and ability to grow and develop talent.
Experience delivering digital products using Agile methodology.
Ability to build trusted relationships with senior client stakeholders.
Experience managing multiple priorities while maintaining clear communication with stakeholders.
Client-facing experience, strong relationship-building skills, and ability to manage difficult messages.
Excellent written and verbal communication skills, including the ability to explain technical concepts in everyday language.
People management experience.

Nice To Haves

Experience working for a fast-paced, technology-focused company.
Experience using AI tools or capabilities to enhance program delivery, or exposure to AI-enabled transformation programs.
Experience migrating books of business or performing data migration.

Responsibilities

Lead cross-functional teams across multiple geographies and time zones, ensuring alignment and accountability.
Establish and maintain governance structures and delivery models tailored to enterprise client needs.
Act as a trusted advisor to senior client stakeholders and foster long-term strategic partnerships.
Lead complex, Tier 1-scale client programs end to end, from mobilization and planning through go-live.
Identify, escalate, and mitigate program risks, issues, and dependencies before they affect delivery.
Guide clients through policy administration implementations and help them adopt solutions that make effective use of the INSTANDA platform and meet their business needs.
Drive accountability across internal teams to ensure program commitments are met.
Collaborate with Tier 1 System Integrators to support seamless delivery and integration.
Own and manage the delivery P&L, meeting financial targets and maintaining profitability.
Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction.
Ensure timely production of client contracts that accurately represent implementation scope and baselined plans.
Support sales and account teams with new business and growth opportunities, including estimates and scope.
Coach, mentor, and motivate Project Teams and Project Managers.
Follow information security policies, guidelines, and best practices to protect company and client information.
Contribute to a culture of security awareness.

Benefits

28 vacation days, plus 11 US federal holidays or all provincial statutory holidays per year.
One Dynamic Day per month in addition to the holiday allowance.
Freedom Pass allowing work from anywhere for up to 4 weeks of the year.
FlexiBank, allowing employees to choose when to use their public holiday allocation.
Healthcare, vision, dental, short- and long-term disability, group life, and other benefits.
401(k) or RRSP matching program.
Company discretionary bonus scheme.
Employee Assistance Program.
Annual learning and development allowance of USD $1,250.
Free access to the Microsoft ESI learning platform.