Country Manager, North America

sa.global

11d

About The Position

The Country Manager translates sa.global’s global strategy into local execution across North America. The role shares responsibility for the local P&L with Vertical and functional leaders, overseeing commercial performance, delivery excellence, client outcomes, local operations, and regulatory compliance. As the senior leadership presence in-country, the Country Manager connects global direction with local commercial, operational, and regulatory realities while balancing global consistency with local agility. The role leads local strategy execution, workforce and organizational planning, AI-enabled ways of working, and cross-functional alignment across Sales, Delivery, Marketing, and Support. It also represents sa.global in the local market with clients, Microsoft field teams, partners, and industry bodies. The Country Manager is accountable for ensuring verticals deliver ambitiously in the geography, including selling and adopting AI transformation offerings, while working in a matrix and shared-P&L model.

Responsibilities

Drive local revenue growth and profitability, holding Vertical and functional leaders accountable for sales ambition, pipeline quality, and conversion.
Ensure the country revenue plan reflects the market’s potential, including AI transformation offerings.
Translate global strategy, operating models, and transformation priorities into locally relevant execution plans while maintaining global intent.
Oversee project and service delivery quality, margins, and timeliness; escalate and address significant client matters and ensure delivery teams are appropriately resourced and capable.
Champion local adoption of AI-powered tools, offerings, and delivery methods, building the team’s ability and confidence to sell, deliver, and operate in an AI-augmented model.
Ensure the local legal entity complies with employment legislation, tax, health and safety, corporate governance, and other in-market legal obligations.
Own works council and union relations where applicable.
Lead local workforce planning, organizational design, talent development, and cultural alignment in partnership with the CPO function.
Integrate Sales, Delivery, Marketing, and Support in the geography and connect local execution with global functions to avoid duplication, resolve conflicts, and provide a coherent client experience.
Represent sa.global in the local market and build relationships with key clients, Microsoft field teams, partners, and industry bodies.
Challenge vertical sales leaders on commercial ambition and pipeline quality, and support adoption and sale of AI transformation offerings in the geography.
Build strong client satisfaction and retention, consistent delivery quality, and the country’s reputation as a trusted transformation partner.