Program Manager - Community Banking

Bank of America•Atlanta, GA

4d•Onsite

About The Position

At Bank of America, the Program Manager supports Community Banking growth and corporate change initiatives. The role oversees programs and projects that affect how the bank does business, provides products or services, or executes functions. The Program Manager serves as a primary contact for department managers on critical change initiatives, communicates and negotiates across organizational levels to obtain or leverage resources, and delivers regulatory and executive materials. The role ensures results align with program strategy, simplification, and new capabilities. For Community Banking, the Program Manager translates strategic priorities into integrated execution plans, coordinates delivery across internal and external partners, and identifies opportunities to expand program reach, adoption, scalability, and impact. The role manages concurrent initiatives and supports strategic analyses, special projects, and executive priorities. It also develops execution standards and external partnership strategies, and monitors market trends, community needs, and program performance to inform strategy.

Requirements

At least 7 years of experience in program management, strategy, operations, business management, marketing, or related disciplines.
Experience developing and executing strategic initiatives with enterprise or cross-functional impact.
Proven ability to partner with senior leaders and influence outcomes across a matrixed organization.
Experience supporting growth strategies, program expansion, capability development, or performance improvement.
Strong business and financial acumen, including the ability to support business cases, prioritization, and investment decisions.
Demonstrated analytical skills and ability to translate data and insights into actionable recommendations.
Experience managing budgets, contracts, governance processes, reporting routines, and performance management frameworks.
Strong written, verbal, and presentation skills for front-line through executive audiences.
Ability to navigate ambiguity, identify opportunities, solve problems, and drive continuous improvement.
Skills include consulting, problem solving, program management, project management, reporting, collaboration, leadership development, performance management, presentation skills, issue management, oral communications, process design, and process performance management.

Responsibilities

Translate Community Banking strategic priorities into integrated execution plans, roadmaps, milestones, and measurable outcomes.
Lead day-to-day program management and execution, coordinating across partner functions, Lines of Business, local markets, nonprofit organizations, and external stakeholders.
Identify and support opportunities to expand the reach, adoption, scalability, and impact of Community Banking initiatives.
Plan, manage, and track concurrent initiatives, including scope, timelines, dependencies, risks, and outcomes.
Develop and execute external engagement and partnership strategies to strengthen awareness, relationships, and utilization of Community Banking programs and resources.
Develop and maintain execution standards, playbooks, tools, and guidance to support consistency and scalability across programs.
Lead and support strategic analyses, special projects, and executive priorities that advance Community Banking growth objectives.
Monitor market trends, client and community needs, program performance, and emerging opportunities; assess their implications for Community Banking strategy.
Serve as a primary contact to department managers for critical change initiatives and communicate, influence, and negotiate across organizational levels to obtain or leverage resources.
Deliver regulatory and executive materials and ensure results align with program strategy, simplification, and new capabilities.