Core Banking Program Manager

Bank of Utah • Ogden, UT

5h • Onsite

About The Position

The Core Banking Program Manager provides leadership, coordination, and functional oversight of the Bank’s core banking ecosystem, primarily Fiserv DNA. The role serves as a cross-functional resource across Lending, Deposits, and Banking Applications, developing broad knowledge of the core platform and its dependencies. It coordinates core system activities, evaluates cross-functional impacts, and promotes consistent processes for managing changes, issues, testing, and communication across the Bank.

The position works Monday through Friday at the Bank’s branch at 2605 Washington Blvd., Ogden, Utah. It coordinates release and change assessments, stakeholder communications, vendor and issue coordination, knowledge management, and testing and implementation readiness. Business units retain ownership of functional testing.

Requirements

• 10 or more years of experience supporting banking operations, banking systems, or financial services technology.
• Broad understanding of banking processes, with experience across lending and/or deposit functions.
• Ability to understand complex systems and identify dependencies across applications, processes, data, and business functions.
• Experience coordinating cross-functional initiatives and multiple stakeholder groups.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience leading, coaching, or supervising others.
• Working knowledge of core banking environments and the relationship between core systems, integrated applications, business processes, and data.

Nice To Haves

• Experience working with a major core banking platform or provider, such as Fiserv, FIS, Jack Henry, or a comparable platform.
• Experience supporting Lending and Deposit systems or operations.
• Experience supporting core banking releases, upgrades, enhancements, or implementations.
• Experience working with core system vendors on support cases, defects, escalations, and issue resolution.
• Experience working with Fiserv support and case management.
• Experience coordinating system testing, including UAT, regression testing, and implementation readiness.

Responsibilities

• Develop and maintain broad functional knowledge of Fiserv DNA across Lending, Deposit, and operational functions.
• Understand dependencies between DNA, integrated applications, interfaces, and business processes.
• Serve as a central resource for identifying cross-functional impacts and connecting appropriate business and technical subject matter experts.
• Identify opportunities to improve the Bank’s use of core system capabilities and processes.
• Coordinate review and assessment of DNA releases, enhancements, patches, and other system changes.
• Maintain a consistent process for evaluating, communicating, testing, and implementing core changes.
• Coordinate stakeholders and maintain visibility into upcoming changes, impacts, decisions, and implementation activities.
• Evaluate changes and issues for impacts across business processes, applications, interfaces, and departments.
• Identify and engage appropriate stakeholders for analysis, decision-making, testing, and implementation.
• Identify and escalate significant dependencies, risks, and unresolved decisions.
• Maintain visibility into significant Fiserv cases, defects, and recurring core system issues.
• Coordinate cross-functional issues and facilitate communication between Fiserv, Banking Applications, and business stakeholders.
• Support escalation of critical or aging issues and identify trends requiring broader action.
• Maintain centralized communication and documentation for core releases, changes, known issues, decisions, and system dependencies.
• Facilitate DNA user groups and other forums to promote cross-functional collaboration and knowledge sharing.
• Ensure impacted stakeholders understand changes, business impacts, required actions, and timing.
• Coordinate testing requirements and readiness for core system changes with business units, Banking Applications, and testing resources.
• Identify processes, applications, and interfaces requiring regression or impact testing.
• Support defect resolution, implementation readiness, and post-implementation validation while maintaining business ownership of functional testing.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan and match up to 5 percent in the employee stock ownership program, subject to eligibility requirements.
• 12 paid bank holidays and paid time off, including paid parental leave.
• Volunteer opportunities in the communities where employees work and live.
• Awards and recognition for living the bank’s values.
• Monday-Friday schedule and stated work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed