Director, Core Banking & Automation

OneAZ Credit Union•Phoenix, AZ

10d•Onsite

About The Position

The Director, Core Banking & Automation plans, organizes, and manages the teams and operations that support stable core banking systems and automate manual processes across enterprise systems. The role is accountable for the design, development, execution, support, maintenance, security, and performance of core banking platforms and automation initiatives. It serves as the technology leader and enterprise subject matter expert for Fiserv DNA and the broader Fiserv application suite, providing strategic direction, operational oversight, vendor management, release coordination, roadmap planning, and support for enterprise-wide core banking initiatives. The Director leads Core Banking System Analysts, Database Administrators, Core Automation team members, and Robotic Process Automation resources. The position oversees system availability and performance, database administration, automation governance, vendor relationships, operational processes, projects, incidents, service requests, risk mitigation, business continuity, and disaster recovery readiness. It reports performance and operational metrics to executive leadership and develops roadmaps and continuous-improvement strategies aligned with organizational priorities, regulatory requirements, and member experience goals. The position is located at OneAZ Credit Union’s Corporate Office, 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. The target hiring range is $130,193.79–$162,742.24, depending on experience and before any eligible incentives.

Requirements

High school diploma required.
Bachelor’s degree in a related field required.
8–10 years of progressive experience in banking technology, core banking platforms, enterprise application support, automation, or related technology leadership.
5–8 years of leadership experience managing technical teams.
Hands-on leadership experience supporting and managing Fiserv DNA and related Fiserv core banking applications.
Experience leading enterprise application support, database administration, automation, and operational technology teams.
Expert-level knowledge and experience with Fiserv DNA and related applications, including core processing, integrations, batch operations, release management, and vendor escalation.
Strong understanding of core banking operations, batch processing, interfaces, integrations, database dependencies, system configuration, change management, and vendor management.
Knowledge and understanding of credit union and banking operations.
Experience leading System Analysts, Database Administrators, Automation Engineers, and RPA resources.
Experience with Robotic Process Automation, workflow automation, and automation governance frameworks.
Knowledge of Atomic and related automation products.
Strong knowledge of Oracle and SQL database structures, administration, and performance optimization.
Experience with infrastructure concepts, networking, cybersecurity, and enterprise application support.
Strong leadership, communication, vendor management, problem-solving, and strategic planning skills.
Candidates must authorize OneAZ to conduct credit and criminal background checks.
Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution must be registered on the Nationwide Mortgage Licensing System.

Nice To Haves

Experience within a regulated financial institution.
Experience leading major core banking implementations, upgrades, conversions, integrations, or modernization initiatives.
Experience with Lumin, Zelle, OnBase, and related banking technologies.

Responsibilities

Lead staff and operations supporting core banking systems and automation across enterprise systems.
Directly supervise Core Banking System Analysts, Database Administrators, Core Automation team members, and Robotic Process Automation resources; handle hiring, coaching, performance management, resource planning, cross-training, succession planning, and support coverage.
Serve as the primary technology owner and subject matter expert for Fiserv DNA and the broader Fiserv application suite, including configuration, integrations, release management, issue resolution, enhancements, upgrades, operational support, and roadmap planning.
Coordinate core banking enhancement requests with Infrastructure, Analytics, Information Security, Application Support, and business teams, and implement approved changes through the Change Advisory Board process.
Partner with Infrastructure, Engineering, and Application Support to maintain the availability, reliability, and performance of core banking and related systems.
Oversee database administration, including Oracle and SQL performance, availability, backup and recovery, disaster recovery readiness, capacity planning, security controls, and database support.
Lead teams that identify, develop, support, monitor, and optimize automation solutions.
Establish and manage automation governance, including intake, prioritization, business case validation, controls, documentation, monitoring, support models, KPI tracking, ROI measurement, and retirement processes.
Own technology relationships with core banking vendors; manage performance, escalations, SLA adherence, release coordination, roadmap alignment, contract support, and partnership effectiveness.
Research and evaluate core banking enhancements, applications, integrations, and connectivity solutions, ensuring secure and compliant implementations.
Serve as the primary contact for core banking operational processes, jobs, schedules, and automation support functions.
Set priorities for maintenance, support, enhancement, and development of core banking, automation, and related enterprise systems.
Participate in vendor management, service agreements, budgeting, and supplier contract discussions related to core banking and automation technologies.
Oversee projects, incidents, service requests, problems, and escalations to ensure compliance with established policies, procedures, and SLAs.
Ensure the efficiency and effectiveness of core banking and automation platforms, systems, data, controls, processes, and personnel, mitigating risks of data loss, disruption, corruption, and unauthorized access.
Report system health, performance, service quality, operational metrics, and project delivery to executive leadership; establish KPIs and measure ROI, cost avoidance, and efficiency gains.
Develop and maintain roadmaps for Core Banking, Database Administration, Automation, and RPA capabilities, aligned with organizational strategy, operational priorities, regulatory requirements, and member experience goals.
Maintain business continuity, disaster recovery readiness, succession planning, and risk mitigation strategies for core banking, database, and automation platforms.
Implement mechanisms to monitor, manage, and communicate operational and project progress.
Foster collaboration, innovation, continuous improvement, and automation across the organization; collaborate with business leaders, product owners, and technology teams on project and product development.
Ensure on-time, high-quality delivery of projects, enhancements, and operational commitments, and maintain a continuous-improvement strategy for core banking operations, automation, and service delivery.
Comply with applicable policies, laws, and regulations, including BSA, AML, USA Patriot Act, and OFAC requirements.