Community Banking Manager

S&T Bank•White Oak, OH

9h•Onsite

About The Position

The Community Banking Manager is responsible for managing and operating a high-volume, full-size branch effectively and profitably. The manager promotes bank products and services, delivers quality customer service, and ensures compliance with bank policies, procedures, and philosophy. The role includes consumer and small-business lending, branch sales and service leadership, staff development, profitability oversight, community relationship management, and operational, compliance, and security responsibilities. The manager coaches and leads branch employees, communicates goals and expectations, supports employee development and succession planning, and coordinates staffing and personnel matters with regional management and Human Resources. The manager oversees sales activity, customer outreach, branch lending, budgets, operational performance, and customer problem resolution. The position also represents the bank in community functions, collaborates with other business lines, and maintains awareness of regulatory developments affecting branch operations. The position is based at 2003 Lincoln Way, White Oak, PA 15131. Branch hours are Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Friday, 8:30 a.m. to 6:00 p.m.; and Saturday, 9:00 a.m. to 12:00 p.m. Flexibility around branch hours is required. The stated salary range is $55,000 to $156,450; offered compensation may vary based on location, market data, experience, education, and job-specific skills. Incentive-eligible compensation is determined by the applicable plan and company, business, and/or individual performance.

Requirements

Two-year degree or equivalent.
Five to ten years of general business experience.
Five to ten years of specialized experience.
Successful completion of the retail training program.
Complete NMLS registration and maintain it annually as required by the S.A.F.E. Act for Mortgage Loan Originator duties.
Demonstrate strong interpersonal skills and the ability to work independently and as a motivated team player.
Be flexible around branch operating hours.
Meet the role’s physical demands, including frequent keypad, electronic, and office-equipment use; standing and sitting; lifting; manual dexterity for typing and data entry; and close vision for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Four-year degree preferred.

Responsibilities

Complete assigned training in conjunction with Consumer Bank Training and Operations teams.
Build a sales and quality-service culture by coaching, leading, motivating, and communicating expectations, goals, and objectives to branch employees.
Incorporate the bank’s shared purpose and values into team meetings and coaching, and lead by example.
Review operating policies and procedures, recommend improvements, and ensure approved changes are implemented and maintained.
Make recommendations regarding personnel employment, performance ratings, salary changes, promotions, transfers, and terminations.
Coach, guide, and mentor team members, including on complex work, personal development, and career planning.
Support operational excellence and resolve operational and customer problems.
Manage consumer and small-business lending, including interviewing loan customers, preparing and processing applications and documentation, and preparing loan tracking reports.
Conduct sales conversations, document customer interactions in appropriate systems, and profile customers to recommend suitable loan and deposit products.
Complete CARE certification within six months of hire.
Complete assigned leadership classes and Leadership Basics training.
Observe and coach sales-platform team members weekly using the Banker Observation form, and provide ongoing coaching on behaviors and expectations in the Branch Playbook.
Review and coach to customer surveys received through the Customer Insight (Avannis) program.
Complete employee performance reviews and discuss performance, goals, and objectives with employees.
Coordinate branch staffing needs with Regional Management and Human Resources; support staff development, succession planning, and personnel matters.
Lead or assign leadership of branch sales meetings, provide feedback on sales activity, and review sales goals weekly, monthly, and quarterly.
Oversee dashboard and pipeline management.
Manage branch profitability, including staffing and employee expenses, loan and deposit growth, fee income, efficiency ratios, and budget items.
Manage business relationships in the community served.
Perform assigned branch audit responsibilities involving operations, compliance, and security, and maintain a satisfactory annual Operation Assessment Review (OAR).
Direct customer service delivery and assist customers with special needs.
Use service skills, product knowledge, and knowledge of policies and procedures to recommend bank services, support lending and deposit growth, and refer customers to other bank business lines when appropriate.
Use computer programs to generate outbound call lists; coach and support sales-platform employees’ outbound calling efforts and refer to the Sales & Service guide for scripting and best practices.
Coach and observe sales-platform employees on sales conversations, documentation, and use of sales tools, including LoanFit and the Solutions Guide.
Train branch employees and review bank policies, product knowledge, and customer-service responsibilities; ensure staff meet professionalism standards.
Represent the bank at civic and community functions to enhance its image and develop business.
Work with business-line partners to expand existing customer relationships and develop new contacts when appropriate.
Keep informed about developments, trends, and federal and state regulations relevant to branch operations.
Maintain prescribed security controls to protect the branch from criminal or fraudulent activity and unnecessary risk or exposure.
Ensure branch facilities are in good operational repair and recommend capital improvements.
Maintain effective working relationships with employees in other departments.
Complete NMLS requirements for S.A.F.E. Act certification; provide proof of registration and a unique identifier upon hire or before performing Mortgage Loan Originator duties, and maintain registration annually.
Perform additional duties as required.