Community Banking Manager

S&T Bank•White Oak, PA

1d•$55,000 - $156,450•Onsite

About The Position

The Community Banking Manager is responsible for managing and operating a high-volume, full-size branch effectively and profitably. The role promotes bank products and services and provides quality customer service in accordance with the bank’s policies, procedures, and philosophy. It includes consumer and Small Business lending, leadership and development of branch employees, management of branch sales and operations, and oversight of profitability, compliance, security, and customer relationships. The position represents the bank in community activities and works with internal business partners to develop customer relationships and new business.

Requirements

Two-year degree or equivalent.
Five to ten years of general business experience.
Five to ten years of specialized experience.
Successful completion of the retail training program.
CARE certification within six months of hire.
Completion of assigned bank leadership training, including STELLAR classes and Leadership Basics.
NMLS registration and maintenance under the S.A.F.E. Act, including a unique identifier, before performing duties of a Mortgage Loan Originator.
Strong interpersonal skills and the ability to work independently and as a team player.
Ability to perform the physical demands described in the posting, with reasonable accommodations as applicable.

Nice To Haves

Four-year degree preferred.

Responsibilities

Complete assigned training in coordination with Consumer Bank Training and Operations Teams.
Build a sales and quality-service culture by coaching and motivating employees, communicating goals and expectations, and modeling the bank’s purpose and values.
Review operating policies and procedures, recommend improvements, and implement approved changes.
Make recommendations regarding employee hiring, performance ratings, compensation changes, promotions, transfers, and terminations.
Coach and mentor team members, including on complex work, personal development, and career planning.
Resolve operational and customer problems and support operational excellence.
Manage consumer and Small Business lending activities, including interviewing loan customers, preparing and processing applications and documentation, and preparing loan tracking reports.
Conduct S&T sales conversations, document customer interactions in appropriate systems, and profile customers to recommend suitable loan and deposit products.
Obtain CARE certification within six months of hire.
Complete assigned leadership training, including STELLAR classes and Leadership Basics.
Observe and coach sales platform team members weekly using the Banker Observation form and provide ongoing coaching on Branch Playbook behaviors and expectations.
Review and coach to customer surveys received through the Customer Insight (Avannis) program.
Complete employee performance reviews and discuss performance, goals, and objectives with employees.
Coordinate branch staffing with Regional Management and Human Resources; support staff development, succession planning, and personnel matters.
Lead or assign branch sales meetings, provide feedback on sales activity, and review sales goals weekly, monthly, and quarterly.
Oversee dashboard and pipeline management.
Manage branch profitability, including staffing and expenses, loan and deposit growth, fee income, efficiency ratios, and budget items.
Manage business relationships in the branch’s community.
Handle assigned branch audit responsibilities in operations, compliance, and security, and achieve a satisfactory annual Operation Assessment Review (OAR).
Direct customer service delivery and assist customers with special needs.
Use product knowledge, policies, procedures, and FOR-LIFE skills to recommend bank services, support lending and deposit growth, and refer customers to other bank lines of business as appropriate.
Use computer programs to generate proactive outbound call lists and coach and support platform sales staff in outbound calling, using the Sales & Service guide for scripts and best practices.
Coach and observe platform sales team members on S&T conversations, customer documentation, and the use of sales tools such as LoanFit and the Solutions Guide.
Train branch personnel and review bank policies, product knowledge, and customer service responsibilities.
Ensure branch personnel meet standards of professionalism.
Represent the bank at civic and community functions to strengthen its image and develop business.
Work with line-of-business partners to expand existing customer relationships and develop new contacts.
Stay informed about developments, trends, and federal and state regulations affecting branch operations.
Maintain security controls to protect the branch from criminal and fraudulent activity and unnecessary risk or exposure.
Ensure branch facilities are in good operating condition and recommend capital improvements.
Maintain effective working relationships with employees in other departments and contribute independently and as a team member.
Complete and maintain NMLS registration requirements under the S.A.F.E. Act, including required proof of registration and a unique identifier before performing covered Mortgage Loan Originator duties.
Perform additional duties as required.