Community Banking & Engagement Intern

First National Bank•Lynchburg, VA

About The Position

First National Bank is seeking a college intern to support its Marketing and Retail teams while helping evaluate and develop the Bank’s financial literacy resources. The internship combines hands-on exposure in a branch setting with experience of the Bank’s financial literacy program, communications, and community outreach. The intern will learn how customers use banking products and services, observe how financial education is delivered, and contribute ideas and resources to make financial concepts practical, engaging, and accessible to varied audiences. The intern will gain exposure to retail banking and marketing at a community bank, branch operations and customer service, banking fundamentals, and the development and delivery of financial literacy content. The role also includes research, writing, resource development, customer service, communication, project management, and a final project with a tangible outcome for the Bank. The internship is available for up to 40 hours per week during the summer, from mid-May through mid-August.

Requirements

Must be at least 18 years of age.
High school diploma or equivalency required.
Completion of at least two years of college and current enrollment in a college or university program such as marketing, communications, business, finance, education, public relations, or another related field.
Availability of up to 40 hours per week during the summer, from mid-May through mid-August; must be punctual and dependable.
Strong written and verbal communication skills and an interest in making financial information easy to understand.
Creative, organized, and detail-oriented, with the ability to research topics and develop polished resources.
Strong customer service and interpersonal skills, and willingness to learn in branch and office environments.
Working knowledge of Microsoft Office, especially Word, Excel, Outlook, Teams, and PowerPoint, and Canva.
Ability to work independently and collaboratively, receive feedback, and adapt materials for different audiences.
Ability to maintain confidentiality and follow information security and customer privacy requirements.

Nice To Haves

Familiarity with design or content-creation tools is helpful.

Responsibilities

Spend time in a branch setting observing branch operations, customer service, security practices, teller and banker responsibilities, and the customer experience.
Gain exposure to deposit accounts, account opening and maintenance, debit cards, credit, consumer lending, transaction processing, balancing, fraud awareness, and digital banking services.
Work with the Marketing team to understand the Bank’s financial literacy program, audiences, materials, communication methods, and community outreach efforts.
Review existing financial literacy resources and gather feedback from team members to identify strengths, gaps, and opportunities for improvement.
Research financial education topics and help create or update presentations, handouts, quick-reference guides, activities, digital content, and facilitator materials.
Help tailor financial literacy content for audiences that may include students, young adults, families, customers, and community groups.
Ensure proposed materials use accurate, customer-friendly language and align with the Bank’s products, brand, service standards, and applicable review requirements.
Assist with planning or supporting financial literacy presentations, branch activities, community events, or outreach initiatives when available.
Organize project notes, source information, feedback, and draft materials, and present final recommendations or completed resources to the Marketing and Retail management teams.
Follow Bank policies and procedures regarding confidentiality, information security, customer information, marketing communications, and professional conduct.