Community Disaster Program Manager

American Red Cross•Henrietta, NY

About The Position

The Community Disaster Program Manager supervises the implementation of disaster services in an assigned geographic area and leads and supervises disaster program employees and volunteers responsible for local preparedness, response, recovery, and government partnerships. The role supports the Western New York Region and covers the eight counties of the Greater Rochester Chapter: Allegany, Cayuga, Livingston, Monroe, Ontario, Seneca, Wayne, and Yates. The employee is expected to work daily in the assigned area to engage and mobilize communities and support volunteers; residence in one of the counties or nearby is preferred. The manager works with volunteers to help communities prepare for and respond to disasters, and coordinates response and recovery activities with community partners and internal teams. Regional disaster employees must deploy to relief operations outside their region at least once a year and must meet the training and physical capacity requirements for deployment. This position requires 25% travel and the ability to work outside regular duty hours, including nights and weekends. The role is based in West Henrietta, New York. The listed salary range is $67,500–$71,000. Actual salary may depend on skills, years of experience, and comparisons with employees in similar roles. The work environment includes a business office with moderate noise, and may involve working in a small cubicle and sitting at a computer terminal for extended periods.

Requirements

Bachelor's degree, or an equivalent combination of education and related experience.
At least 3 years of related experience.
At least 1 year of lead or supervisory experience.
Current, valid driver's license.
Excellent interpersonal, verbal, and written communication skills.
Analytical and decision-making skills to interpret program trends and results, formulate recommendations, and develop process improvements.
Demonstrated ability to collaborate with diverse groups and individuals representative of community demographics; manage multiple priorities; facilitate; solve problems; market; lead; and manage partnerships.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work outside regular duty hours, including nights and weekends.
Ability to meet deployment training and physical capacity requirements.
Ability to travel 25%.

Nice To Haves

Experience in community and volunteer engagement.
Project management experience.
Residence in one of the eight Greater Rochester Chapter counties or within close proximity.

Responsibilities

Manage and support an employee and volunteer team implementing volunteer-led disaster services programming across the assigned geographic area or regional functional activities.
Supervise employees and implement disaster cycle services in the assigned area or specific functional activities within the region.
Develop and support disaster volunteers, who are the primary workforce and should represent the communities they serve culturally and linguistically.
Lead and coordinate efforts to prepare and mobilize communities and engage partners with relevant expertise and resources for disaster preparedness, response, and recovery.
Build relationships and collaborate with internal employees and volunteers in a matrix management environment.
Serve as the local Red Cross disaster subject matter expert to maximize Red Cross presence, community engagement, and mobilization.
Initiate and coordinate disaster relief operations in the assigned area, or regional functional activities, in alignment with the Disaster Cycle Services Concept of Operations.
Deploy to disaster relief operations outside the region at least once a year.
Work daily in the assigned geographic area to engage and mobilize communities and support volunteers.