Program Manager_FT-Perm

LOFT Community Services•Orillia, ON

10d•CA$83,647 - CA$98,288•Onsite

About The Position

The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies. The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs. The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services. LOFT Back to Home Orillia provides specialized support to vulnerable and at-risk older adults with complex physical health challenges, mental health challenges, addictions or cognitive impairment LOFT responds to each resident’s needs, so they can live safely and in good health in the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. Our programs offers 24/7 care through our specialized Personal Support Worker (PSW) team, providing such services as assistance with personal care, essential housekeeping, laundry services, and escorts to appointments.

Requirements

Post-secondary degree in Human Services or equivalent
Minimum of 5 years of experience in direct service work.
Minimum of 3+ years of experience in program administration/management including service delivery, program development, staff supervision, budget administration, and liaison with community partners.
Experience in the planning and delivery of direct services in accordance with Psychosocial Rehabilitation Principles.
Experience in facilitating and driving quality improvement and ensuring excellence in standards of service.
Experience in the delivery of personal support services and services to seniors.
Extensive knowledge and understanding of mental health and mental health initiatives and of the types of issues faced by disadvantaged adults including: substance abuse, racism, discrimination, homelessness, unemployment, and social isolation caused by lack of education, poverty, illness or age.
Knowledge of the environmental, socio-economic conditions in the community, the social services provided by all three levels of government and of the services provided by other community agencies.
Knowledge of the challenges of delivering community based supportive housing for consumers with special needs, vulnerable persons with special needs, mental health and socially disadvantaged individuals.
Knowledge of Psychosocial Rehabilitation Principles (PSR) with the ability to put them into practice.
Knowledge of the Tenant Protection Act, and tenant rights and obligations.
Knowledge and understanding of statutes and regulations governing non-profit housing, social and health issues and fire/safety requirements
Proven leadership experience with the ability to supervise senior staff and lead high-performing teams
Strong management knowledge with the ability to effectively guide both individuals and program teams
Strategic mindset with expertise in program planning, policy analysis, implementation, and evaluation
Ability to build and maintain strong relationships with community partners, stakeholders, and external agencies
Excellent communication, writing, presentation, and negotiation skills
Strong project management and administrative capabilities
Demonstrated ability to lead change, manage resources, and operate within complex environments
Commitment to cultural competency, equity, and anti-oppression practices
High emotional intelligence with strong interpersonal and relationship-building skills
Advanced technical proficiency, including data systems, reporting, and information management

Nice To Haves

Knowledge of unionized workplace environments and labour relations processes is an asset

Responsibilities

Lead the planning, development, and delivery of program services, ensuring alignment with organizational goals, funder requirements, and best practices.
Establish operational structures, staffing models, and service standards.
Recruit, supervise, and support union and non-union staff, fostering an inclusive, anti-racist, and high-performing work environment while overseeing training, performance management, and on-call coverage.
Monitor program performance, ensure compliance with legislation and organizational policies, and oversee health and safety, infection control, and incident management.
Oversee client service delivery, care planning, and advocacy, ensuring client-centered, responsive, and high-quality care while promoting client engagement and participation.
Manage program budgets, monitor expenditures, support funding processes, and ensure financial accountability, including expense approvals and revenue tracking.
Oversee accurate documentation, data management, and the use of technology to support decision-making and continuous improvement.
Ensure proper maintenance, safety, and compliance of program facilities, equipment, and other organizational assets.
Respond to community needs, maintain partnerships, and stay informed on sector trends impacting service delivery.
Provide hands-on support as needed, including crisis intervention and client care, and perform additional duties as assigned.

Benefits

medical
dental
vision
life insurance
long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program