Case Manager_FT-Contract
About The Position
As a Case Manager, you will work independently or as part of a team to coordinate a support network and link clients living with mental illnesses, addictions, and physical health issues. The position aims to empower clients, thereby increasing their independence, dignity, and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care, and a range of other services to support individual needs. North Toronto ICM Team provides assistance to adults living in North York and North Toronto who are experiencing mental health issues that seriously impact their life. The program offers open-ended and short-term case management and peer support services. It provides assessment, consultation, access to treatment, service planning, and advocacy for individuals referred through The Access Point. Services are centered around each individual's needs and focused on comprehensive assessment, stabilization, and linking to community resources. The program aims to provide a low-barrier service that meets individuals where they are at and assists in stabilizing their health, mental health, and substance use. The program strives to assist individuals in making choices and changes in their lives that promote recovery.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- A satisfactory vulnerable sector check (VSC) is also required.
Responsibilities
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
Benefits
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
