Case Manager_FT-Perm
About The Position
As a Case Manager, you will work independently or as part of a team to coordinate a support network and link clients living with mental illnesses, addictions, and physical health issues. The position aims to empower clients, thereby increasing their independence, dignity, and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care, and a range of other services to support individual needs. TAY (Transitional Aged Youth) Co-ops and Supportive Housing provides support to youth facing serious mental health challenges, who might also experience substance use challenges and/or homelessness. This program offers a range of supportive housing options across the city of Toronto Region, either within LOFT-owned houses or through head lease arrangements with private landlords. Each house is shared, fully furnished, and includes support services. TAY Co-ops and Supportive Housing follows a client-centered approach and the psychosocial rehabilitation recovery model – a treatment approach designed to teach emotional, cognitive, and social skills that help those diagnosed with a mental illness live and work in their communities as independently as possible. Community Support Workers and clients meet frequently to design and revise an individualized service plan based on the client’s goals and aspirations. Mental health counseling and harm reduction strategies are often discussed and provided.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by Youths with mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- A satisfactory vulnerable sector check (VSC) is also required.
Responsibilities
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
Benefits
- medical
- dental
- vision
- life insurance
- long-term disability
- Defined Benefits Pensions Plan
- 24/7 Employee Assistance Program
- E-learning program
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave and Parental leave top up program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
