Program Manager - Custodial Operations

ServiceSource • Wilmington, NC

18h

About The Position

The Program Manager implements and administers one or more programs for an association, nonprofit, or similar organization. The role supervises groups of projects and focuses on long-term business objectives, handles complex issues, and refers only the most complex issues to higher-level staff. It requires comprehensive knowledge of the subject matter.

The position executes programs aligned with the organization’s mission and the needs of its target population, supervises program staff to ensure service quality, helps develop customized solutions for clients, and supports program evaluation by collecting and analyzing data. It also ensures services comply with applicable standards and regulations. Additional work includes serving as a liaison between customers and suppliers for product sourcing, creating project schedules and deliverables, identifying resources, and completing required program documentation accurately and on time.

The employee may occasionally be exposed to outside weather conditions. The work environment is usually quiet. The role requires sitting, talking, and hearing, as well as close and distance vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or GED; five years of related experience may be substituted for a bachelor’s degree.
• Five years of related experience.
• Valid driver’s license and/or access to reliable transportation for work-related travel; eligible drivers must have a good motor vehicle record.
• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize competing tasks.
• Ability to set priorities for oneself, the team, and peers, and adjust when priorities change.
• Advanced proficiency in Microsoft Office and ability to learn corporate-specific programs and software such as Zoom and Microsoft Teams.
• Ability to solve practical problems and adapt quickly to new information and guidance.
• Excellent verbal and written communication skills.
• Attention to detail and ability to perform work accurately.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of project management, timelines, deadlines, and following through on finished products.

Nice To Haves

• Experience working with people with disabilities.
• One year of direct management experience.

Responsibilities

• Execute programs that meet the needs of the organization’s target population and align with its stated mission.
• Supervise program staff to ensure quality of service.
• Assist in developing customized solutions for individual client needs.
• Participate in program evaluation by collecting and analyzing data supporting key performance metrics.
• Ensure services comply with applicable standards and regulations.
• Serve as a liaison between the customer and supplier for product sourcing.
• Create project schedules and deliverables and identify available resources.
• Complete evaluation and assessment reports, progress reports, case notes, incident reports, attendance records, and other supporting documentation accurately and on time.
• Perform other related job duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED