Program Manager - Custodial Operations

ServiceSource, Inc. • Wilmington, DE

2d

About The Position

The Program Manager implements and administers one or more programs, ensuring they meet the needs of the organization’s target population and align with its mission. The role supervises program staff to ensure service quality, helps develop customized solutions for client needs, and supports program evaluation by collecting and analyzing data against key performance measures. The Program Manager also ensures services comply with applicable standards and regulations.

The position serves as a liaison between customers and suppliers for product sourcing and applies project management practices to develop schedules, identify deliverables, and locate available resources. It also requires timely, accurate completion of evaluation and assessment reports, progress reports, case notes, incident reports, attendance records, and other supporting documentation. Other related duties may be assigned.

Requirements

• High school diploma or GED required.
• Five years of related experience required; five years of related experience may be substituted for a bachelor’s degree.
• Valid driver’s license and/or access to reliable transportation for work-related travel; eligible drivers must have a good motor vehicle record.
• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Advanced proficiency in Microsoft Office and ability to learn corporate-specific programs and software such as Zoom and Microsoft Teams.
• Ability to solve practical problems and adapt quickly to new information and guidance.
• Excellent verbal and written communication skills.
• Detail-oriented, with the ability to perform work accurately.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of project management, timelines, deadlines, and follow-through on finished products.

Nice To Haves

• Experience working with people with disabilities.
• One year of direct management experience.

Responsibilities

• Execute programs that meet the needs of the organization’s target population and align with its mission.
• Supervise program staff to ensure quality of service.
• Assist in developing customized solutions for individual client needs.
• Participate in program evaluation by collecting and analyzing data in support of key performance measures.
• Ensure services comply with applicable standards and regulations.
• Serve as a liaison between the customer and supplier for product sourcing.
• Create schedules and deliverables and identify available resources using project management practices.
• Complete evaluation and assessment reports, progress reports, case notes, incident reports, attendance records, and other supporting documentation accurately and on time.
• Perform other related job duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED