Program Manager - Penn Hills Pa

Merakey • Penn Hills, PA

3d

About The Position

The Program Manager oversees the day-to-day management of specific programs or services within an assigned Division. Reporting to the Program Director or Director, the role coordinates program activities, supervises staff, and ensures high-quality services for program participants. Responsibilities include staff management and development, participant care and safety, and program operations. The position also performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent credited coursework and experience.
• 1–3 years of total experience.
• 1–3 years of supervisory or managerial experience.
• NASDP Certification is required within one year of hire.

Responsibilities

• Supervise, engage, and support program staff through in-person direction and guidance.
• Conduct regular in-person staff meetings to discuss program goals, updates, and challenges.
• Participate in program and new-hire orientation for DSPs.
• Provide training and professional development opportunities for staff.
• Delegate tasks and responsibilities while balancing workloads.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive, inclusive environment that promotes teamwork, engagement, and collaboration.
• Oversee participant intake and assessment to understand individual needs.
• Develop and implement individualized service plans for participants.
• Monitor participant progress toward goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Promote participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with program requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth (after-tax) employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, with self-care tools and resources.
• Care.com access for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs for entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager