Program Manager - Penn Hills Pa

Merakey • Penn Hills, PA

2d

About The Position

The Program Manager oversees the day-to-day management of specific programs or services within an assigned division. Reporting to the Program Director or Director, the role coordinates program activities, supervises staff, and ensures high-quality services for program participants.

The position manages staff, including providing in-person direction and support, holding regular in-person meetings, participating in program and new-hire orientation for DSPs, supporting staff development, delegating work, addressing staffing concerns, and fostering an inclusive, collaborative environment. It also oversees participant intake and assessment, develops and monitors individualized service plans, provides crisis support, and promotes participant safety and well-being.

The Program Manager ensures compliance with program requirements and standards; collects, analyzes, and reports program data and outcomes; coordinates scheduling, space, and transportation; collaborates with community partners; and represents the program and organization at meetings, events, and community forums. Other duties may be assigned.

Requirements

• Bachelor’s degree or equivalent combination of credited coursework and experience.
• 1–3 years of total experience.
• 1–3 years of supervisory or managerial experience.
• NASDP certification required within one year of hire.

Responsibilities

• Supervise and support program staff through in-person direction and guidance.
• Conduct regular in-person staff meetings to discuss program goals, updates, and challenges.
• Participate in program and new-hire orientation for DSPs.
• Provide staff training and professional development opportunities.
• Delegate tasks and responsibilities while ensuring a balanced workload.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive, inclusive work environment that promotes teamwork, engagement, and collaboration.
• Oversee participant intake and assessment processes.
• Develop and implement individualized service plans for participants.
• Monitor participant progress and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Promote participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform with self-care tools and resources.
• Care.com access for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs for entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager