Program Manager - IT

Universal Orlando•Orlando, FL

About The Position

The Program Manager will plan and execute multiple technology initiatives for UDX Operations and Technology. The role combines hands-on program and project management with supervision, cross-functional leadership, and strategic direction. It develops and manages program plans for application and infrastructure needs aligned with multiple business groups, including Cyber Security Platforms, Creative Media, Studio, Core Operations, Marketing & Sales, Revenue Operations, Merchandising, Food & Beverage, Finance, and Human Resources. The Program Manager works with teams to align on proposed solutions and serves as a point of contact for programs, initiatives, and established budgets. Responsibilities also include creating project and resource plans, identifying and mitigating risks, and managing timelines. The role includes international project work, including Universal Studios Japan and global New Ventures projects across Digital and O&T Platforms. The position works across multiple departments and locations in a complex, dynamic environment, balancing priorities and ensuring HR systems and related integrations support the business. Schedule flexibility is needed to meet time-zone needs. Consistent attendance is a job requirement. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree or higher required.
At least 5 years of experience as a Senior Project Manager or Program Manager.
At least 2 years of experience supporting or managing multiple Project Managers or Scrum Masters simultaneously.
Proven oral, written, and business presentation skills.
Demonstrated success building team relationships and partnerships across organizational lines.
Self-motivated and accountable, with a high level of commitment to responsibility.
Excellent interpersonal, verbal, and written communication skills, including the ability to work across multiple groups.
Ability to work effectively and positively in a highly complex and dynamic environment, balance multiple priorities, and support business needs through HR systems and related integrations.
Schedule flexibility to meet time-zone needs.
Consistent attendance.

Nice To Haves

Information Technology or technical degree preferred.
PMP certification preferred.
CSM certification preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Develop and manage project plans, high-level milestones, GANTT charts, resource plans, and supporting budgets.
Oversee processes, PI Planning, and program execution, including creating and owning timelines and budgets.
Manage plan changes and communicate their impacts, including budget impacts.
Provide input to avoid program bottlenecks; escalate impediments and manage risks by recommending mitigations.
Communicate program information, status, and key health metrics to stakeholders.
Facilitate inter-team communication and resolve program-level dependencies.
Run status meetings and, as needed, Scrum team ceremonies such as daily standups, backlog refinement, sprint planning, and retrospectives.
Follow established Universal Orlando policy, procedures, training, and team-member involvement activities related to Environmental, Health & Safety responsibilities.
Perform other duties as assigned.