Program Manager

Bank of America•Jacksonville, FL

14d•$141,500 - $193,200•Onsite

About The Position

At Bank of America, the Program Manager oversees programs and projects for corporate change initiatives that affect how the bank conducts business, provides products or services, or executes functions. The role serves as the primary contact for department managers on critical change initiatives and communicates, influences, and negotiates across organizational levels to obtain or leverage resources. The position delivers regulatory and executive materials and ensures results align with program strategy, simplification, and new capabilities. The role establishes program governance and controls, coordinates sponsors and cross-functional teams, plans and tracks delivery, manages risks, and reports progress to stakeholders. The position may also include associate-management responsibilities, such as coaching, performance oversight, budgeting, talent development, and fostering an inclusive environment. Bank of America describes its culture as committed to Responsible Growth and an inclusive workplace, teammate wellness, performance recognition, and community impact. The company has an in-office culture with office-attendance requirements and role-specific flexibility. This position is based at 525 Washington Blvd, Jersey City, New Jersey, and is listed as first shift with 40 hours per week.

Requirements

Bachelor’s degree or above in a relevant field, including Finance, Economics, Mathematics, Computer Science, Statistics, Process or Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience.
At least 7 years of relevant experience in risk management, compliance, controls, audit, independent testing, or a related financial services discipline.
Strong communication skills, including the ability to explain methodologies and their rationale to senior stakeholders across the bank, auditors, and regulators.
Strong analytical and problem-solving skills.
Experience implementing process improvements and automation.

Responsibilities

Define program controls, processes, procedures, reporting cadence, decision-governance structures, and ways of working with key stakeholders.
Work with project sponsors, cross-functional teams, and project managers to develop initiative scope, deliverables, required resources, work plans, budgets, and timelines.
Monitor execution by tracking program milestones and statuses, developing program plans, and measuring progress against ongoing key performance indicators.
Analyze, evaluate, and address program risks, and produce reports for managers and stakeholders.
Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
Coordinate with other program managers to identify risks and opportunities across projects and negotiate decisions for efficient resolution.
Meet with stakeholders to provide transparency into project issues and service decisions, build positive relationships, uncover root causes, identify opportunities, and make recommendations.
Deliver regulatory and executive materials and ensure outcomes align with program strategy, simplification, and new capabilities.
If responsible for managing associates, model inclusion; promote process excellence and data-based decision-making; communicate enterprise decisions; maintain risk discipline and controls; coach and provide feedback; manage expenses and budgets; develop talent; and prioritize, inspect, and delegate work.