Program Manager

Behavioral Health Allies•Kansas City, MO

About The Position

The Program Manager is a frontline leader in Behavioral Health Allies’ Community Living division and is accountable for implementing services in assigned residential homes. The role oversees the quality of care, staff performance, compliance, safety, and home culture, with day-to-day leadership based in the homes. The Program Manager directly leads DSPs and Shift Supervisors and builds stable, well-trained teams through presence, coaching, accountability, and follow-through. The position ensures that daily operations, staff practices, and home environments reflect person-centered support, Applied Behavior Analysis (ABA) principles, and evidence-based behavior support in partnership with clinical teams. The Program Manager oversees individual well-being, staff training and retention, regulatory compliance, crisis response, home operations, financial stewardship, and continuity of care in a 24/7 residential service environment. The role participates in scheduled or required on-call coverage, including nights, weekends, and holidays, and may need to report to a home and work a shift when staffing coverage cannot otherwise be secured. The starting salary begins at $63,003.20 annually. The final offer is based on education, relevant experience, and overall qualifications.

Requirements

Bachelor’s degree in a related field or equivalent professional experience; four years of minimum professional experience is specified for the equivalent-experience option.
At least two years of supervisory or management experience.
Experience working with challenging behaviors.
Valid driver’s license meeting transportation requirements: Missouri Class E, an out-of-state equivalent, or a CDL with Passenger/School Bus endorsement.
Ability to train, coach, and hold staff accountable.
Working knowledge of DMH, Medicaid, and Community Living standards.
Ability to manage multiple priorities in a fast-paced, 24/7 environment and lead calmly and decisively under pressure.
Strong leadership presence, ownership mentality, accountability, and follow-through.
Organizational and time-management proficiency.
Excellent verbal and written communication abilities.
Knowledge of crisis management, safety, and compliance standards.
Proficiency in Microsoft Office and operational data management systems.

Nice To Haves

At least two years of experience in residential services, HCBS programs, or supporting individuals with complex behavioral or developmental needs is preferred.
Innovative problem-solving ability and willingness to challenge outdated practices.

Responsibilities

Ensure individuals are treated with dignity, respect, and compassion, and address staff conduct that compromises safety.
Ensure daily routines, supports, activities, and behavior support plans reflect individuals’ preferences, needs, goals, and autonomy.
Partner with clinical teams to implement and adjust person-centered supports, ABA-based interventions, and evidence-based programming; monitor behavioral and skill-acquisition data and implementation fidelity.
Promote community involvement, inclusion, meaningful relationships, and a safe, connected home culture; maintain positive relationships with families, guardians, and stakeholders.
Oversee comprehensive behavioral, emotional, physical, medical, and social supports, including appointments, medication administration, health documentation, and continuity of care.
Support individuals’ independence and life skills through daily routines, structured expectations, positive reinforcement, and meaningful activities.
Maintain compliance with DMH, HCBS, Medicaid, and BHA standards; ensure accurate, timely, audit-ready documentation; conduct audits and fidelity checks; and address gaps with corrective action.
Directly lead, train, coach, and supervise DSPs and Shift Supervisors; participate in onboarding and in-home training; provide feedback and performance management; and support staff retention.
Ensure staffing ratios and coverage requirements are met, fill shifts as needed, and maintain predictable routines and continuity of care.
Respond to crises using approved PCM techniques; document and review incidents and use them for continuous improvement.
Maintain clean, safe, and sanitary homes; conduct safety and environmental walkthroughs; oversee maintenance, repairs, vehicles, equipment, and emergency preparedness.
Manage assigned homes within approved budgets and financial targets; review timecards, monitor overtime and staffing efficiency, track client budgets, audit client funds and expenditures, and safeguard company and client resources.
Serve as an on-call leader, including nights, weekends, and holidays as scheduled or required; respond to after-hours staffing, safety, and operational issues; coordinate coverage; and report to the home to work shifts when needed to maintain ratios.
Communicate escalations and resolutions to the Operations Manager and partner with the Operations Manager and Business Office on budget variances and corrective actions.
Complete documentation, billing, reporting, training, supervision, performance evaluations, and other duties in accordance with BHA and regulatory requirements.
Uphold BHA’s mission, values, and Standards of Excellence.