Program Manager - Field Program Manager

Convergint•La Palma, CA

1d•$123,000 - $175,000

About The Position

Convergint is hiring a full-time Program Manager to lead programs for one or more global or enterprise accounts. The role directs and supports multiple operations and sales teams serving large, complex clients, and acts as a central point of coordination for internal and external communications. The Program Manager drives operational excellence across projects, services, and advanced solutions, while leading Convergint teams and partners to support customer satisfaction, financial performance, and account growth. The Field Program Manager leads field supervisors, technicians, and subcontractors delivering electronic-security modernization across multiple facilities within a multi-year program. The role coordinates field activities, installation and integration of physical access control systems (PACS), video management systems (VMS), and related infrastructure, including commissioning, deficiency resolution, and handover. It ensures field safety and installation quality, customer and regulatory compliance, records and change documentation, and protection of utility operations. The position reports to the PMO Program Manager. The Program Manager builds relationships with customer stakeholders, aligns global teams and partners, maintains customer playbooks and program governance, and provides regular business reviews and proactive communications. The role supports system uptime through monitoring, preventative maintenance, and life-cycle management; contributes to service and geographic expansion; monitors account financial performance; and mentors and develops colleagues. Annual job volume/revenue expectations are $5–$15 million.

Requirements

Bachelor’s degree in Engineering or a related field, trade school, or equivalent experience.
At least 7 years of operations, sales, and/or project management experience.
Previous leadership experience.
Excellent organizational skills related to program and project management.
Broad-based industry and market knowledge of network and low-voltage building systems.
Strong proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Project.
Experience with Smartsheet and other workflow management tools.
Exceptional written and oral communication skills, including the ability to present to multiple organizational levels.
Advanced financial competencies.
Conflict-management expertise and the ability to resolve differences.
Proficiency in contract negotiation and administration.
Strong work ethic and motivation to work both independently and as part of a team.
Ability to create internal and external organizational alignment through relationships, communicating vision, and team building.
Understanding of appropriate protection for customer personnel, information, and property, including real and intellectual property.
Leadership ability to serve as a role model and guide, develop, and mentor others.
Strategic thinking and analytical problem-solving aptitude.
Expertise implementing program deliverables and accounting for cultural differences in business practices across regions or countries.
Must have a valid driver’s license.
Industry-specific certifications and/or required licenses are required.

Nice To Haves

Project Management Institute (PMI) certification.
Professional experience in electronic security, fire alarm and life safety, or building automation.
Master’s degree.
Experience leading multiple field teams in operating utilities or comparable critical-infrastructure environments, including PACS/VMS commissioning and turnover.
Familiarity with applicable NERC CIP procedures, customer screening and access controls, manufacturer platforms, and field safety practices.

Responsibilities

Verify personnel authorization, site access, materials, equipment, and approved drawings before field work begins.
Coordinate installation and integration of physical access control systems (PACS), video management systems (VMS), and associated infrastructure while protecting utility operations.
Monitor field safety, workmanship, productivity, and installation quality; resolve site constraints and escalate operational impacts to the PMO Program Manager.
Coordinate commissioning, deficiency resolution, and handover, and maintain field change records, configuration information, and decommissioning evidence for compliance review.
Act as the single point of coordination for individual accounts and provide regular, proactive communications about operational activities.
Build relationships with customer stakeholders, learn their business structure and strategies, and communicate partnership needs to Convergint colleagues.
Deploy standard processes and tools to improve efficiency and ensure consistent execution across locations, regions, and countries.
Document and maintain customer-specific working practices in a collaborative playbook.
Ensure adherence to customer standards, industry best practices, code requirements, and market regulations.
Manage and coordinate operational aspects of enterprise customer engagements and enforce program governance and customer expectations with global teams and partners.
Advocate and liaise for customers, colleagues, and partners; engage resources and solutions to address customer challenges.
Introduce service offerings and geographic support capabilities and scale programs to meet customer needs.
Deliver regular internal and customer-facing business reviews.
Connect professional services with client technical teams to support system uptime through monitoring, preventative maintenance, and life-cycle management.
Support sales teams in introducing innovative solutions by demonstrating knowledge of technologies and services.
Maintain accountability for customer satisfaction and continuous improvement; seek feedback, remove roadblocks, meet contractual requirements, and escalate issues to leadership when needed.
Monitor account financial performance and compile reports and data analysis to identify business activities, trends, and anomalies and support recommendations.
Mentor, coach, and develop local and distributed colleagues; may manage direct reports.
Perform other duties and responsibilities as requested or required.