Program Manager, EPMO

Guild Mortgage•,

10d•$124,139 - $150,553•Remote

About The Position

The Program Manager, EPMO leads a large-scale enterprise transformation workstream focused on modernization, operational scalability, automation, and enhanced business capabilities. The role provides end-to-end program leadership across discovery, planning, execution, governance, and delivery within a highly visible enterprise initiative. The position partners with business leaders, technology teams, external partners, and executive stakeholders to establish scalable program structures, coordinate cross-functional execution, and support strategic decision-making. It emphasizes early-stage discovery and solutioning, using research, analysis, problem-solving, and organizational leadership to shape initiatives that improve efficiency, scalability, data accessibility, automation, and customer experience. The position operates under broad direction with considerable latitude for independent action. It addresses complex, cross-organizational problems and has a direct impact on department, project, and program outcomes. Work is primarily remote and sedentary, with travel of 5% or less, and is primarily performed during the business week, Monday through Friday. The role is exempt and has a targeted annual salary range of $124,139 to $150,553; compensation may vary based on factors including education, experience, and location.

Requirements

At least 10 years of experience in program management, enterprise transformation, portfolio delivery, or large-scale strategic initiatives.
Experience supporting mortgage servicing, loan origination, enterprise lending operations, or related mortgage technology ecosystems is required.
Experience in mortgage servicing, financial services, or highly regulated industries is required.
Proven experience leading complex enterprise modernization or transformation programs from concept through execution.
Experience operating in highly matrixed environments with executive visibility and cross-functional coordination.
Experience partnering directly with senior leadership, external vendors, and enterprise stakeholders.
Ability to organize and manage multiple priorities simultaneously.
Ability to lead cross-functional teams and align stakeholders without formal reporting authority.
Outstanding verbal, written, facilitation, and executive-level communication skills, with the ability to influence decision-making.
Ability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions.
Ability to lead programs through ambiguity, overcome resource constraints, and build cross-functional alignment.
Experience building scalable processes, governance structures, and delivery frameworks.
Strong understanding of enterprise delivery methodologies, dependency management, and program governance.
Proficiency with Jira, Smartsheet, and enterprise reporting tools.
Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Commitment to the company values of customer service, integrity, respect, collaboration, learning, and excellence.
Ability to operate standard office equipment and keyboards; mobility in an office setting.
Ability to accurately perceive, distinguish, and interpret visual and audio information, including words, numbers, and other data.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.

Nice To Haves

Bachelor's degree directly related to the position or equivalent; preferred.
Experience supporting AI enablement, operational automation, and enterprise modernization initiatives.
Experience supporting platform modernization, operational transformation, or enterprise technology initiatives.

Responsibilities

Lead an enterprise transformation workstream from discovery through execution, aligning strategic objectives, operational goals, and delivery outcomes.
Establish and maintain program governance structures, execution frameworks, communication cadences, and reporting processes.
Coordinate cross-functional collaboration across business, product, engineering, architecture, operations, data, and external partner teams.
Drive discovery, research, solutioning, and operational assessment activities to support program planning and execution readiness.
Develop and maintain integrated program plans, dependency tracking, risk management processes, milestone reporting, and executive communications.
Partner with internal and external stakeholders to align priorities, remove blockers, and support delivery across interconnected workstreams.
Provide leadership, coaching, and guidance to project managers and cross-functional delivery teams.
Facilitate strategic discussions, working sessions, and executive reviews to support decision-making and prioritization.
Support transformation initiatives focused on modernization, automation, AI enablement, operational efficiency, and scalable delivery capabilities.
Use tools such as Jira and Smartsheet to manage program execution, reporting, and operational visibility.
Generate insights and ideas on policies, processes, procedures, and efficiency, and contribute to strategic and operational plans.