Program Manager

City Year • Los Angeles, CA

6d • $25 - $28 • Onsite

About The Position

Reporting directly to the Program Director, the Program Manager is part of City Year Los Angeles’ Program and Service team and oversees implementation of City Year’s school-based service model. The Program Manager manages a team of 10–18 City Year AmeriCorps members at designated school sites, where they spend most of the work week. The role develops members through civic engagement and a citizenship development curriculum and builds partnerships with school administrators and personnel so members have the conditions and resources to deliver attendance, behavior, and course performance interventions during the school day. The Program Manager also works with school staff and AmeriCorps members to implement after-school programming.

The role manages and develops AmeriCorps members and Team Leaders; establishes and maintains school and community partnerships; coaches members through observation and feedback; and ensures that City Year’s Whole School Whole Child service model is delivered effectively. The Program Manager monitors service quality and results, gathers and uses assessment and evaluation data to improve programs, and leads a safe, effective after-school program. The role also collaborates with City Year Los Angeles departments and staff to support site-wide goals and other departmental functions.

The position is based in Los Angeles and is 100% on-site. It typically involves 40 hours per week, Monday through Friday, with a schedule of either 8:00 a.m.–5:00 p.m. or 7:15 a.m.–4:15 p.m. Some weekend day work is required, with a flex day during the normal week; occasional extended hours may be needed. The role involves frequent travel between school campuses, periodic travel to the downtown City Year office and other locations across Los Angeles, and physical presence on school campuses typically four times per week, including after-school programming and an early start once per week.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2–6 years of work experience.
• At least 1 year of management experience with a strong track record of results.
• Experience setting high expectations and holding oneself and a team accountable for performance goals.
• Experience developing diverse talent through performance plans, reviews, and leadership opportunities.
• Experience using progress and outcome data to inform team management.
• Authorized documentation to work in the United States; City Year does not sponsor work authorization visas.
• Ability to complete required background clearances for work connected to school-age children, when applicable.
• Ability to meet deadlines, plan ahead, and manage competing priorities in a fast-paced, diverse team environment.
• Ability to monitor team performance, coach and motivate team members, remove barriers, provide and invite feedback, recognize contributions, and resolve conflict constructively.
• Strong communication skills, including the ability to translate organizational mission and complex topics for specific audiences and communicate transparently and effectively.
• Resilience and ability to lead teams through challenging and emotional circumstances while maintaining focus on student and community needs.
• Willingness to continue learning and self-awareness about areas for professional growth.
• Based in Los Angeles; access to reliable personal transportation for frequent travel between school campuses.
• Reliable internet access for remote or flexible work arrangements.
• Ability to move about classrooms and school campuses; sufficient vision to read materials and observe student activities; sufficient hearing and clear speech for communication with students, parents, administrators, and colleagues; ability to open doors and operate a computer and instructional technology; and ability to lift and carry instructional materials, books, and supplies up to 25 pounds.

Nice To Haves

• Passion for service and the City Year mission.
• Background in education.
• City Year or AmeriCorps experience.

Responsibilities

• Build open, honest two-way relationships with AmeriCorps members; provide feedback, coaching, performance reviews, and accountability to support professional development.
• Manage and leverage Team Leaders to support service delivery, school engagement, and Team Leader development.
• Build and maintain sustainable partnerships with school stakeholders, including parent councils, and ensure Whole School Whole Child platforms are understood and implemented.
• Identify community leaders and resources for partnerships supporting school-based and community-based service objectives, and support the Development department in engaging team sponsors.
• Regularly observe and coach AmeriCorps members to meet service performance standards.
• Develop a connected, effective team and facilitate professional development content for groups of 8–40.
• Engage the team in experiences that deepen understanding of the communities served and local resources available to students and schools.
• Implement the Whole School Whole Child model and service tools with fidelity; monitor measurable weekly and monthly deliverables, service planning, and parent and community engagement events.
• Ensure timely collection of assessment and evaluation data and use results to improve services and programs.
• Lead a high-quality, effective, safe, and well-organized after-school program; coordinate its launch with school partners, monitor quality, and make adjustments as needed.
• Partner with City Year Los Angeles departments and staff on stakeholder engagement, events, service days, committees, and site-wide goals.
• Collaborate with program staff and leadership, make cross-functional decisions, set strategy, and develop work outputs.
• Support other department functions as needed and perform other duties as assigned.

Benefits

• Vacation, sick days, and organization holidays.
• Medical, dental, vision, life, accidental death and dismemberment, and disability coverage.
• Flexible Spending Accounts (FSA).
• 401(k) plan(s).
• Other benefit programs made available to eligible employees under applicable plan documents and company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level