Program Manager - Family Services

Easterseals MORC•Auburn Hills, MI

About The Position

The Program Manager oversees the administrative and programmatic operations of assigned programs, ensuring compliance with agency policies and procedures and alignment with Easterseals MORC’s mission, vision, and values. The role includes conducting team meetings, reviewing case records, and implementing solutions to maintain program quality. The Program Manager supervises staff performance through scheduling, appraisals, and professional development; hires staff and makes recommendations regarding promotions or disciplinary actions. The role supports staff in developing strength-based, person-centered plans and applying motivational interviewing techniques to foster engagement and improve outcomes. The manager ensures compliance with outcome measures, contractual requirements, and accreditation standards, using data to inform strategies and improve performance. The role also serves as a liaison with internal teams and external agencies to promote access to comprehensive services and evidence-based practices.

Responsibilities

Oversee the administrative and programmatic operations of assigned programs.
Ensure adherence to agency policies and procedures and alignment with the organization’s mission, vision, and values.
Conduct team meetings and review case records.
Implement solutions to maintain program quality.
Supervise staff performance through scheduling, appraisals, and professional development.
Hire staff and make recommendations for promotions or disciplinary actions.
Support staff in creating strength-based, person-centered plans and using motivational interviewing techniques.
Ensure compliance with outcome measures, contractual requirements, and accreditation standards.
Use data to inform strategies and improve performance.
Liaise with internal teams and external agencies to promote access to comprehensive services and evidence-based practices.