Family Support Program Manager - UT

Raise the Future•Midvale, UT

2d•$55,000 - $60,000

About The Position

The Family Support Program Manager partners with the Family Support Program Director to implement program strategy through effective operations, service delivery, and team leadership. The role supervises Family Support Practitioners, oversees assigned family support programs, ensures service quality and TBRI® fidelity, and maintains a direct-service caseload serving pre- and post-permanency families. The manager oversees day-to-day program implementation, coordinates referrals and service access with clinical and community partners, monitors outcomes and compliance, supports planning and quality improvement, and builds community relationships. The role also provides TBRI® Caregiver Training, facilitates Implementation & Connection Groups, and provides in-home and other support to reunified biological, foster, adoptive, and kinship families. Services may be delivered by phone, email, virtual platforms, or in person. Travel is required as needed, including occasional evenings and weekends.

Requirements

Bachelor's degree in Social Work, Psychology, Human Development, or a related human services field.
At least two years of experience in adoption, child welfare, family support services, or a related field.
At least one year of leadership, supervision, training, or mentoring experience.
Knowledge of complex developmental trauma, trauma-informed care, child development, permanency, adoption, guardianship, and family support practices.
Demonstrated ability to train, coach, and build effective relationships with families, children, staff, and community partners.
Strong communication, facilitation, assessment, organizational, analytical, and problem-solving skills.
Ability to work independently, exercise sound judgment, manage multiple priorities, and maintain strict confidentiality.
Proficiency with Microsoft Office, Excel, Zoom, and database applications.
Ability and willingness to travel and work occasional evenings and weekends.
Valid driver's license, reliable transportation, and ability to meet agency driving requirements.
Demonstrated leadership, initiative, accountability, and ownership.
Ability to make sound decisions, analyze complex situations, and develop practical solutions.
Strong diplomacy, networking, collaboration, and relationship-building skills.
Ability to adapt effectively to changing priorities and evolving program needs.
Excellent written, verbal, facilitation, and public speaking skills.
Commitment to equity, inclusion, family-centered practice, and cross-functional collaboration.
Ability to maintain confidentiality of employee, client, and organizational information.
Candidates should submit a cover letter.

Nice To Haves

Master's degree in Social Work, Psychology, Human Development, or a related field, and/or LCSW credential.
TBRI® Practitioner accreditation through the TCU Karyn Purvis Institute of Child Development.
Five or more years of experience serving children and families.
Bilingual Spanish proficiency.
Lived experience as an adoptive, foster, or kinship parent.
Residence within or near the service region.

Responsibilities

Supervise, coach, train, and evaluate Family Support Practitioners.
Conduct regular one-on-one meetings, support caseload management, and ensure adherence to agency policies, procedures, and TBRI® practices.
Participate in recruitment, onboarding, performance management, and employee development.
Review and approve timesheets, mileage, and expenses.
Oversee day-to-day program implementation and service delivery.
Coordinate referrals, intake, service access, and transitions with clinical and community partners.
Monitor program outcomes, maintain accurate records and reports, and ensure compliance with licensing, contract, and audit requirements.
Support program planning, budget tracking, and continuous quality improvement efforts.
Build and maintain relationships with community agencies, stakeholders, and partner organizations.
Maintain an assigned caseload.
Deliver TBRI® Caregiver Training and facilitate Implementation & Connection Groups.
Provide in-home coaching and support to reunified biological, foster, adoptive, and kinship families.
Provide support services by phone, email, virtual platforms, and in person.
Travel to meetings, trainings, family sessions, and program activities as needed, including occasional evenings and weekends.
Perform other duties as assigned.

Benefits

Four weeks of PTO and 10+ paid holidays per year (30 paid days off per year, as stated).
Health insurance.
Dental and vision insurance.
100% paid life, long-term disability, and short-term disability insurance.
Flexible Spending Accounts for healthcare and childcare.
Health Savings Accounts.
401(k) with matching contributions and immediate vesting.
Flexible work arrangements available on a case-by-case basis.
Employee Assistance Program.
Discount programs.
Paid parental leave.