Manager of Family Services
About The Position
The Manager of Family Services plans, directs, and coordinates the Family Services department. This role develops staff and continuing education opportunities and provides administrative direction to the Family Services team to maximize donation potential in the designated service area. The manager sets the tone and direction for the department and family authorization efforts by Life Connection of Ohio (LCO) staff. The position supports family services throughout the donation process, assesses family dynamics and needs, and ensures compliance with applicable policies, state requirements, and Uniform Anatomical Gift Act statutes. The manager oversees staff development, department performance, training and competencies, inventory, process-improvement and data-development work, and communications with medical professionals and hospital leadership. The role also includes administrator-on-call responsibilities, field observation, error tracking, case reviews, and support for staff use of the EMR system. The work environment varies among an office, home office, and clinical practice areas. The position may require work outside normal business hours, 24-hour on-call shifts, timely responses to dispatches, and travel of up to 5%.
Requirements
- Five years of related experience in a clinical setting.
- Thorough knowledge of word processing, spreadsheets, and office automation.
- Ability to work outside normal business hours and 24-hour on-call shifts.
- Ability to respond to dispatches in a timely manner and arrive at assigned work sites.
- Ability to function in an office environment and hospital clinical practice areas.
- Ability to lift up to 50 pounds.
Nice To Haves
- Bachelor’s degree preferred in Social Work, Business, or a related field.
- Three to five years of leadership experience preferred.
- Exposure to not-for-profit organizations is helpful.
Responsibilities
- Plan, direct, and coordinate the Family Services department.
- Maintain professional conduct and foster positive, collaborative relationships and work environments.
- Ensure policies are followed in accordance with state requirements and Uniform Anatomical Gift Act statutes.
- Maintain knowledge of industry standards and regulatory changes and communicate updates to staff and leadership.
- Assess family dynamics, hospital support availability, and families’ cultural, religious, emotional, and informational needs.
- Provide support to the Family Services team throughout the donation process.
- Fulfill administrator-on-call responsibilities.
- Evaluate department performance and set measurable goals to maximize donation opportunities in hospitals.
- Coordinate professional growth, training, and development for assigned staff; recommend recruitment, counsel staff, and review their performance.
- Oversee management of departmental inventory.
- Develop and maintain the team’s training plan and competencies.
- Establish and maintain process-improvement and data-development projects, including approach reviews.
- Meet staff authorization-rate expectations outlined in the LCO strategic plan.
- Establish and maintain effective communication with medical professionals and hospital leadership.
- Participate in field observation, error tracking, and case reviews, and identify and conduct retraining as needed.
- Stay current on EMR system changes and enhancements and use its search and retrieval functions proficiently.
- Assist and guide clinical staff in using the EMR system, including training and troubleshooting when needed.
- Fulfill additional individual and departmental directives and responsibilities as designated.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
