Director of Intensive Family Services Team

Children's Network of Hillsborough•Tampa, FL

8d•$0 - $85,000•Onsite

About The Position

The Director of Intensive Family Services Team provides strategic and operational leadership for intensive family support, family preservation, and other front-end child welfare services. The role is intended to strengthen families, promote child safety, and reduce the need for out-of-home care and judicial involvement. It oversees service delivery, staff performance, coordination of resources and intensive case management, and serves as a primary liaison with the Department of Children and Families and community partners. The position is based in the office and includes fieldwork, averaging 40 hours per week. Standard agency business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, though hours may vary—including evenings and weekends—as operational demands require. Travel within and outside Hillsborough County is required. Employees must complete 15 hours of training annually, with relevant credential or licensure continuing-education obligations also applicable. The role requires a bachelor’s or master’s degree in Human Services or a related field, five years of child welfare experience or an equivalent combination of education and experience, and at least three years in a leadership role. Supervisory experience is preferred. A valid driver’s license and proof of insurance are required, along with education verification, a driver’s license check, criminal background screening, and drug screening.

Requirements

Bachelor’s or master’s degree from an accredited college or university in Human Services or a related field.
Five years of child welfare experience, or an equivalent combination of education and experience.
Knowledge of child welfare processes and rules.
Ability to use the Florida Safe Families Network online data system.
Working knowledge of community services in the local five-county area.
Strong organizational, leadership, supervisory, program management, and problem-solving skills.
Ability to establish and maintain positive working relationships and work as a team member.
Sensitivity to the cultural and socioeconomic characteristics of agency staff and clients.
Ability to work flexible hours.
Adherence to professional ethics.
Ability to observe and evaluate staff interactions with families, children, community resources, service providers, and other professionals.
Strong judgment, critical thinking, communication, collaboration, and interpersonal skills.
Ability to coordinate programs and priorities, analyze and use program data, identify community resources, and maintain documentation and follow-through.
Ability to read, analyze, and interpret business documents, policies, and regulations, and to respond to stakeholder inquiries or complaints.
Ability to present information effectively and respond to questions from employees, management, and external stakeholders.
Mathematical ability to analyze data, manage budgets, interpret statistical information, develop forecasts, and assess performance metrics.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and address problems involving concrete variables.
Proof of education.
Valid driver’s license and proof of insurance; a driver’s license check is required.
Successful completion of criminal background screening, including fingerprinting through local law enforcement and FBI/FDLE, and drug screening.
Ability to complete 15 hours of training annually and meet applicable continuing-education requirements for relevant credentials or licenses.

Nice To Haves

Supervisory experience.
At least three years of experience in a leadership role.

Responsibilities

Ensure effective delivery of Intensive Family Services Team (IFST) or similar services for families identified as unsafe in the child welfare system, and other related programs.
Oversee IFST program activities and pursue coordination with IFST providers and CNSWFL staff.
Model effective collaboration and accountability with partners and stakeholders, and continue leadership training with other directors.
Provide supervisory activities, including case management of IFST cases and community awareness activities.
Research and participate in networking opportunities to identify community resources for families.
Manage IFST program data collection, including use of Mindshare or other effective data collection tools.
Manage Family Support Services to reduce out-of-home placements by identifying services and intensive case management supports that promote safety and avoid judicial involvement.
Support transitions involving Safety Management Services and other family preservation and engagement components of the System of Care.
Promote intensive case management supported by mental health, substance abuse, peer recovery, and other lived-experience services.
Review cases referred by DCF to determine the level of service families need.
Coordinate Safety Management Services to support compliance with safety plans and work with Case Management to identify additional family supports.
Serve as the primary lead contact with the Department of Children and Families, the Managing Entity, and relevant community partners for services and programs within the position’s purview.
Manage In-Home Case Management activities and provide direct supervision and problem-solving support for court-related activities when necessary.
Manage staff and activities related to Parent Needs Assistance and other front-end services to support family preservation.
Ensure CPI and CNSWFL staff communicate and collaborate to help families achieve self-sufficiency.
Ensure Parent Needs Assistance referrals are followed up on and improve related processes.
Work with Utilization Management staff and the DCF Community Development Administrator to resolve issues and help families access services needed for improvement and stability.
Maintain a regular in-office presence to supervise and support staff, conduct meetings, address operational issues, and promote collaboration and continuity of operations.
Drive and use reliable transportation for required field-based activities, including staff observation and support.
Perform other duties as assigned in support of departmental and agency goals.