Director of Family Services

Boys and Girls Village INC•Norwalk, CT

15h

About The Position

The Director of Family Services provides clinical, administrative, and programmatic leadership for Parenting Support Services (PSS), Intensive Family Preservation (IFP), and Intimate Partner Violence – Family Assessment, Intervention, and Response (IPV-FAIR). The Director oversees the quality and performance of three program contracts, ensuring that each follows its service model, contractual requirements, applicable regulations, and organizational standards. The Director supervises the program managers responsible for IPV-FAIR and PSS and the supervisor responsible for IFP. The role provides clinical consultation, performance oversight, and operational guidance to support culturally responsive, trauma-informed, and family-centered services while maintaining each program’s specialized focus. The Director collaborates with senior leadership on program improvement and development, organizational collaboration, and community needs, and serves as a liaison with external stakeholders and model developers. The position includes on-call support and travel to a variety of settings and community sites. The Director must have a valid driver’s license and reliable transportation.

Requirements

LCSW, LMFT, LPC, or equivalent credential in a related behavioral health field.
At least three years of supervisory experience in programs serving children and families with complex needs.
Demonstrated experience in program leadership and oversight of service delivery.
Strong knowledge of family systems, trauma-informed care, parenting interventions, family preservation, and intimate partner violence dynamics.
Excellent communication, organizational, analytical, and interpersonal skills.
Experience working as a provider for DCF-funded programs.
Valid driver’s license.
Reliable transportation to drive to BGV and community sites.
Ability to travel to a variety of settings.
Sufficient physical condition to walk up several flights of stairs.
Availability for 24/7 on-call support for staff.

Nice To Haves

Bilingual English/Spanish.
Experience with evidence-based models.

Responsibilities

Provide leadership and accountability for the administration and performance of assigned program contracts.
Ensure programs follow their designated service models, contractual deliverables, eligibility requirements, and reporting obligations.
Set program goals, monitor performance indicators, and implement improvement strategies to address service delivery or compliance concerns.
Review program data, utilization, documentation, outcomes, and contract performance for accountability to funders and organizational leadership.
Collaborate with the VP of Community Services on operational challenges, resource needs, strategic priorities, and program development.
Provide clinical leadership and supervision to program managers, supervisors, and staff, consistent with professional licensure, program scope, and applicable standards of practice.
Promote evidence-informed, trauma-informed, culturally responsive, and family-centered approaches.
Ensure clinical and program practices reflect the distinct needs and interventions of parenting support, intensive family preservation, and intimate partner violence services.
Monitor service quality through supervision, case reviews, documentation audits, performance data, and continuous quality improvement activities.
Identify and promptly report potential clinical, financial, or personnel risks to the supervisor.
Ensure appropriate protocols for risk assessment, crisis response, mandated reporting, confidentiality, and safety planning are implemented as applicable.
Ensure Risk Management and DCF are notified of allegations of abuse or neglect.
Complete required reporting to DPH, DCF, and other licensing or regulatory agencies.
Provide on-call support and guidance to managers and supervisors.
Supervise the program managers responsible for FAIR and Parenting Support Services and the supervisor responsible for Intensive Family Preservation.
Establish expectations for program outcomes, staff supervision, and contractual accountability.
Monitor staffing, caseloads, productivity, training, and service capacity across programs.
Foster collaboration, professional accountability, and continuous learning.
Provide backup supervision to direct line staff.
Review and approve program staff time-off requests based on program needs and coverage.
Ensure completion of performance appraisals for staff in assigned programs.
Participate in hiring and termination of employees.