Program Manager (AR)

Keytronic•Springdale, AR

1d•Onsite

About The Position

The Program Manager builds and maintains customer relationships, expands revenue by generating orders and revenue forecasts, manages multiple customer accounts, and coordinates cross-functional resources. The role resolves technical and logistical issues with customers and the factory, provides cost quotations, and manages excess and obsolete inventory. The position manages quotes and the RFQ process, supports New Product Introduction (NPI) and Customer Produced Product Transfer (CPPT) programs, administers assigned contracts, and coordinates cross-functional launch teams. It assesses risks, develops and implements solutions, communicates customer concerns and organizational issues, and aligns the company’s business model with the customer’s. The Program Manager maintains program timelines, cash flow, resource and milestone charts, and publishes weekly cost, quality, and delivery reports. This position reports to the Business Unit Manager and may also receive direction from a Senior Program Manager. It has no direct supervisory responsibilities, though the employee may mentor associate-level Program Managers or Program Administrators. The role is based in Springdale, Arkansas, with some travel.

Requirements

Associate’s degree.
At least five years of experience in cross-functional project management in two or more organizations, or an equivalent combination of education and experience.
Proficiency with Microsoft applications, including Word, Excel, and Project.
Knowledge of cost accounting and proficiency in managing timelines.
Fundamental understanding of business practices from the sales process through production.
Ability to read, analyze, and interpret common scientific and technical publications and reports.
Ability to communicate and document information clearly, verbally and in writing, and present information effectively to managers, engineers, clients, and customers.
Applied knowledge of engineering mathematics, statistics, and business and economic analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Ability to occasionally lift and/or move up to 35 pounds.
Ability to meet the position’s physical demands, including frequent standing, hand use, reaching, and talking or hearing, and occasional walking, sitting, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Bachelor’s or master’s degree in engineering, business, or another related field.
Knowledge of materials procurement.

Responsibilities

Build and maintain customer relationships and expand the revenue base by generating orders and revenue forecasts.
Manage multiple customer accounts and coordinate cross-functional resources, including customer, quality, and test engineers, planners, and buyers.
Resolve technical and logistical issues with customers and the factory, provide cost quotations, and manage excess and obsolete inventory.
Manage multiple quotes and the RFQ process in consideration of customer needs and the sales process.
Manage, communicate, and recommend improvements to NPI and CPPT processes for assigned programs.
Assess risks, develop solutions, implement changes, and communicate responsibilities across the organization.
Identify potential areas of concern and communicate issues to upper management.
Administer assigned contracts, communicate customer concerns, and recommend solutions.
Assess and adapt the company’s business model to align with the customer’s business model.
Form and manage cross-functional launch teams and lead regular meetings to review progress.
Generate and track cross-functional action-item lists and archive NPI checklist items.
Maintain cash flow, program timelines, resource charts, and milestone charts.
Generate, maintain, and publish weekly reports on cost, quality, and delivery.
Communicate complex business and technical matters to all organizational levels in report and action form.
Attend meetings and perform other duties as assigned to support organizational activity and production needs.
Promote teamwork, help train and guide employees, maintain a clean and safe work area, support product and service quality, and apply quality-improvement processes.