Program Manager- Public Benefits & Medicaid Enrollment

Care For the Homeless•New York, NY

2d•$80,000 - $87,000•Onsite

About The Position

Care For the Homeless (CFH) seeks a Program Manager to lead the design, implementation, and expansion of a public insurance enrollment and retention initiative serving people experiencing homelessness throughout New York City. The role works collaboratively with clinical, operations, and data teams to develop and manage a scalable enrollment model responsive to changing federal and state Medicaid requirements. The initiative supports vulnerable individuals in obtaining and maintaining health coverage, continuity of care, and access to essential health services. The Program Manager assesses and improves existing enrollment programming; develops program goals, workflows, policies, and procedures; trains and supervises enrollment staff; provides guidance on complex cases; and coordinates outreach and partnerships. The position also collaborates on program evaluation, reporting, and quality improvement. The role is based at 30 E 33rd St, New York, NY, and requires travel to health centers in the NYC tri-state area. The stated schedule is Monday through Friday, 9 a.m. to 5 p.m.

Requirements

Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Human Services, Public Policy, or a related field.
At least three years of direct experience supporting Medicaid enrollment, health insurance enrollment, benefits navigation, healthcare access programs, or related services.
Subject matter expertise in Medicaid eligibility, enrollment, renewal/recertification, reimbursement practices, and public benefits systems, including significant experience managing Medicaid-related processes and supporting coverage continuity for vulnerable populations.
Experience developing training materials, staff education programs, operational procedures, or process improvement initiatives.
Strong analytical, organizational, problem-solving, and project management skills.
Excellent written, verbal, interpersonal, and presentation skills.

Nice To Haves

Master’s degree preferred.
Experience in an FQHC, community healthcare, and/or social service setting strongly preferred.
New York State of Health Marketplace Assistor, Navigator, or related certification strongly preferred.

Responsibilities

Assess current enrollment programming and identify opportunities for improvement.
Lead implementation, management, and expansion of CFH's Insurance Enrollment Program.
Develop program goals, workflows, policies, and procedures.
Monitor Medicaid and public insurance policy changes and translate them into operational practices.
Collaborate with leadership on program sustainability and growth initiatives.
Develop and maintain training curricula, tools, and resources for public insurance enrollment, recertification, retention, and exemptions.
Train, coach, and provide technical assistance to Enrollment Specialists and frontline staff.
Partner with clinical teams to improve documentation practices supporting eligibility and exemption determinations.
Ensure training materials reflect current federal and state requirements.
Provide guidance on complex enrollment, recertification, appeal, and exemption cases.
Support enrollment specialists in helping clients obtain and maintain health coverage and overcome enrollment barriers.
Provide day-to-day supervision and support to enrollment staff, including regular check-ins, performance and workflow monitoring, addressing operational challenges, and ensuring timely completion of program activities and administrative responsibilities.
Develop outreach and retention strategies for individuals at risk of losing coverage.
Ensure accurate documentation and compliance with program requirements.
Build and maintain partnerships with healthcare, homeless services, and community-based organizations.
Coordinate enrollment outreach and educational activities across CFH sites.
Represent CFH in coalitions, trainings, and community forums.
Share program curricula, best practices, and resources with local and national partners.
Collaborate with the Evaluation Associate and Quality Improvement Manager to monitor program performance, analyze data, prepare reports, and implement quality improvement initiatives.