Benefits Program Manager

Zachry Group • San Antonio, TX

7d • Onsite

About The Position

The Benefits Program Manager oversees Zachry’s health and welfare benefit programs and partners with internal stakeholders, consultants, and vendors to ensure compliance with applicable regulations, legal requirements, and plan provisions. The role leads benefit program enhancements, manages vendor relationships and performance, and supports employee escalations through advocacy, issue resolution, and benefits education.

The position is in the Total Employee Rewards Department in San Antonio, Texas. It involves administering benefits for active employees and retirees, managing vendors and compliance obligations, resolving complex inquiries, supporting employee communications and education, and advancing Total Rewards initiatives that promote engagement, well-being, and retention. The role may provide guidance and mentorship to team members and requires travel of up to 10% of the time.

Requirements

• Bachelor’s degree.
• At least five years of direct experience managing employee benefit programs.
• Strong analytical, project management, organizational, and problem-solving skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong computer skills and demonstrated ability with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Working knowledge of employee benefits plan design, regulatory requirements, vendor contracts, service agreements, implementations, and reporting obligations.
• Ability to build and maintain effective working relationships with management, vendors, team members, and cross-functional stakeholders.
• Strong customer service orientation and commitment to providing exceptional support to internal and external customers.
• Ability to collaborate in a team environment and lead projects and/or team members effectively.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to travel up to 10% of the time.

Nice To Haves

• Bilingual in English and Spanish (speaking, reading, and writing).
• Seven or more years of experience in employee benefits, Total Rewards, or related analytical disciplines.
• Understanding of employee benefits processes, governmental requirements, and the economics of group insurance.
• Professional certifications such as CEBS, SHRM-CP/SHRM-SCP, PHR/SPHR, or related credentials.

Responsibilities

• Lead administration and management of medical, dental, vision, life insurance, disability, retirement, and voluntary benefits for active employees and retirees.
• Serve as the primary relationship manager for benefit vendors, insurance providers, consultants, and brokers.
• Evaluate vendor performance, monitor service delivery, and ensure compliance with service level agreements.
• Lead and participate in requests for proposal (RFPs), vendor evaluations, implementation activities, and contract negotiations.
• Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, and FMLA.
• Manage plan documentation, regulatory filings, audits, and compliance reporting requirements.
• Monitor legislative and industry developments, assess potential impacts, and recommend program changes.
• Resolve complex benefit inquiries and escalations fairly, consistently, professionally, and in a timely manner.
• Assist with developing and delivering employee communications and educational resources about benefit programs.
• Provide guidance, coaching, and mentorship to team members, as applicable.
• Identify opportunities for process improvements and operational efficiencies in benefits administration and service delivery.
• Champion and implement additional Total Rewards initiatives that support employee engagement, well-being, and retention.

Benefits

• Corporate campus on-site café with daily breakfast, lunch, and snack selections.
• Fitness center equipped with workout equipment and weights.
• Outdoor walking/jogging path, herb garden, basketball half-court, sand-volleyball court, and soccer field.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level