Benefits Program Manager

Zachry Group•San Antonio, TX

8d•Onsite

About The Position

The Benefits Program Manager oversees Zachry’s health and welfare benefit programs and partners with internal stakeholders, consultants, and vendors to ensure compliance with applicable regulations, legal requirements, and plan provisions. The role leads benefit program enhancements, manages vendor relationships and performance, and supports employee escalations through advocacy, issue resolution, and benefits education. The position manages benefits for active employees and retirees and champions additional Total Rewards initiatives that support employee engagement, well-being, and retention. It also provides guidance and mentorship to team members, as applicable. The role is based in San Antonio, Texas, and includes travel of up to 10% of the time. Work takes place in a fast-paced corporate office with cubicles near colleagues. Office noise is generally low. The corporate campus has an on-site café, fitness center, outdoor walking/jogging path, herb garden, basketball half-court, sand-volleyball court, and soccer field.

Requirements

Bachelor’s degree.
At least five years of direct experience managing employee benefit programs.
Strong analytical, project management, organizational, and problem-solving skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong computer skills and demonstrated ability with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Working knowledge of employee benefits plan design, regulatory requirements, vendor contracts, service agreements, implementations, and reporting obligations.
Ability to build and maintain effective working relationships with management, vendors, team members, and cross-functional stakeholders.
Strong customer service orientation and commitment to providing exceptional support to internal and external customers.
Ability to collaborate in a team environment and lead projects and/or team members effectively.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information; confidentiality is critical to success.
Ability to travel up to 10% of the time.

Nice To Haves

Bilingual in English and Spanish (speaking, reading, and writing).
Seven or more years of experience in employee benefits, Total Rewards, or related analytical disciplines.
Understanding of employee benefits processes, governmental requirements, and the economics of group insurance.
Professional certifications such as CEBS, SHRM-CP/SHRM-SCP, PHR/SPHR, or related credentials.

Responsibilities

Lead administration and management of medical, dental, vision, life insurance, disability, retirement, and voluntary benefit programs for active employees and retirees.
Serve as the primary relationship manager for benefit vendors, insurance providers, consultants, and brokers.
Evaluate vendor performance, monitor service delivery, and ensure compliance with service level agreements.
Lead and participate in requests for proposals, vendor evaluations, implementation activities, and contract negotiations.
Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, and other benefits-related legislation.
Manage plan documentation, regulatory filings, audits, and compliance reporting requirements.
Monitor legislative and industry developments, assess potential impacts, and recommend appropriate program changes.
Resolve complex benefit inquiries and escalations fairly, consistently, professionally, and with timely follow-through.
Assist with developing and delivering employee communications and educational resources to promote understanding of and engagement with benefit programs.
Provide guidance, coaching, and mentorship to team members, as applicable.
Identify opportunities for process improvements and operational efficiencies in benefits administration and service delivery.
Champion and implement additional Total Rewards initiatives that support employee engagement, well-being, and retention.