Benefits Program Manager

TTEC•Dearborn, MI

2d•Remote

About The Position

The Benefits Program Manager leads benefits projects, process improvements, vendor management, program utilization, and communications. The role uses data and employee feedback to identify trends and enhance program effectiveness, and supports global benefits initiatives, leave administration, and wellbeing strategies that promote employee engagement and organizational success. The position is remote, and Percepta provides the equipment. The manager oversees day-to-day administration of health, wellness, retirement, and voluntary benefit programs; evaluates potential enhancements; and monitors compliance with benefits regulations. The role also oversees U.S. and global leave programs, maintains leave policies and governance standards, works with third-party administrators, and uses leave metrics to recommend improvements. The position leads benefits-related projects and continuous-improvement initiatives, including process assessments, standardization, documentation, root-cause analysis, project planning, stakeholder coordination, change management, and communications. It also develops and manages wellbeing programs and campaigns, monitors participation and related metrics, and partners with vendors to deliver wellbeing resources.

Requirements

Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
5–8+ years of progressive experience in benefits administration, leave management, and wellbeing programs.
Demonstrated experience leading benefits projects and process-improvement initiatives.
Strong knowledge of employee benefits programs, leave regulations, and compliance requirements.
Experience partnering with vendors and managing external service providers.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and stakeholder-management capabilities.

Nice To Haves

Experience supporting global benefits programs across multiple countries.
Experience designing and managing wellbeing programs.
CEBS, SHRM-CP, or related certifications.

Responsibilities

Lead continuous-improvement initiatives to streamline benefits and leave administration processes.
Assess current-state processes, identify inefficiencies, and implement scalable solutions to improve employee and administrative experiences.
Drive process standardization across geographies while maintaining local compliance requirements.
Develop and maintain process documentation, workflows, and standard operating procedures.
Conduct root-cause analysis and implement sustainable corrective actions for benefits administration issues.
Promote continuous improvement through best practices, benchmarking, employee feedback, and data-driven decision-making.
Lead benefits-related projects, develop project plans, manage timelines, coordinate stakeholders, and ensure successful execution.
Partner with cross-functional teams to implement enhancements that improve operational efficiency and employee satisfaction.
Manage change-management and communication activities associated with benefits projects.
Ensure projects are delivered on time, within scope, and aligned with business goals.
Manage day-to-day administration of health, wellness, retirement, and voluntary benefit programs.
Evaluate and recommend benefits enhancements based on employee needs, market trends, and business objectives.
Ensure effective administration of benefit plans, policies, and employee communications.
Monitor compliance with federal, state, local, and international benefits regulations.
Oversee U.S. and global leave administration, including FMLA, ADA accommodations, and other statutory and company-sponsored leaves.
Establish and maintain leave policies, procedures, and governance standards.
Partner with third-party administrators and vendors to support timely and compliant leave administration.
Track leave metrics, identify trends, and recommend improvements to employee experience and operational effectiveness.
Develop and manage wellbeing programs focused on physical, emotional, mental, and financial health.
Monitor participation, claims, and wellbeing metrics to identify trends and opportunities for program enhancements.
Coordinate wellness campaigns, educational resources, and awareness activities.
Partner with vendors to deliver wellbeing solutions and resources.