Benefits Program Mentor

State of Vermont • Waterbury, VT

13d

About The Position

The Department of Vermont Health Access (DVHA), Health Access Eligibility & Enrollment Unit (HAEEU), is seeking a Benefits Program Mentor to support Vermont Health Connect (VHC) user acceptance testing. The position executes test cases and provides defect management, coaching, training, and support across testing activities. It collaborates with vendors and other State of Vermont units to create, update, and execute testing scenarios, and facilitates meetings and communications. The role also assists the user acceptance team supervisor with resource forecasting and serves in a semi-leadership capacity supporting the State user acceptance team.

Duties are performed in a standard office setting. Some travel may be necessary, and private transportation must be available. The work may involve stressful phone interactions with upset or emotional customers, frequently heavy workloads, and work outside typical business hours.

Requirements

• Associate's degree or higher and at least six months of experience as a VT Healthcare Service Specialist (previously titled Benefits Program Specialist); or a high school diploma or equivalent and at least one year of experience as a VT Healthcare Service Specialist (previously titled Benefits Program Specialist).
• Candidates must pass any background investigation applicable to the position.
• Private transportation must be available if travel is necessary.

Responsibilities

• Execute test cases for Vermont Health Connect user acceptance testing.
• Provide defect management, coaching, training, and support for user acceptance testing.
• Collaborate with vendors and other State of Vermont units to create, update, and execute testing scenarios.
• Facilitate meetings and communications related to testing.
• Assist the user acceptance team supervisor with resource forecasting.
• Effectively assist and support the State user acceptance team in a semi-leadership role.

Benefits

• 80% State-paid medical premium and a dental plan at no cost for employees and their families.
• 12 paid state holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• State defined benefit pension plan and deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based wellness program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree