Program Mentor, RN license

Western Governors University•Bentonville, AR

3d•$60,600 - $90,900•Remote

About The Position

Western Governors University (WGU) is a mission-driven university that expands access to higher education through online, competency-based degree programs. Student learning is the primary responsibility of WGU faculty. Program Mentors bring specialized program content and career expertise to coach and guide students through their programs and support career competency development. They are assigned a group of students and are accountable for their academic progress and success, adapting the type, length, method, and intensity of support to learners’ pace, strengths, and goals. Program Mentors are experts in the WGU model and services and help students develop lifelong learning skills. This is a full-time, regular position classified for 40 standard weekly hours. The position works primarily from home within the continental United States and requires occasional travel of up to 20%, including designated company summits, conferences, visits to company locations, and other business-related events. The estimated salary range is $60,600–$90,900. The position is eligible for bonuses and the benefits described in the posting.

Requirements

Master’s degree and all applicable licenses or certifications for the degree program.
Current RN license.
At least 3 years of experience providing student support, mentoring, coaching, and/or instruction.
Strong organizational skills and attention to detail.
Technological competency with data entry, email, calendars, word processing, and database programs.
Excellent customer service and communication skills, including strong interpersonal and written communication and the ability to present information clearly, concisely, and accurately.

Nice To Haves

Experience with distance education and distance-learning students.
Coaching certification such as ICF ACC, PCC, MCC, or similar.

Responsibilities

Act as a steward for carrying out WGU’s mission and strategic vision.
Demonstrate commitment to student success through goal setting, student outcomes, student notes, documentation, timely responses to emails and phone calls, and attention to urgent student needs.
Provide direct, comprehensive support, coaching, and guidance to assigned students.
Provide WGU and program-level expertise to students and maintain that expertise through ongoing development activities.
Foster student learning through innovative and motivational teaching and coaching practices.
Respond urgently to student needs and communicate professionally and respectfully with students and other members of the WGU community.
Maintain a consistent, student-friendly schedule with outside hours to accommodate varied student needs.
Monitor assigned students’ progress and provide proactive support and outreach.
Use technology-based teaching and communication platforms to support students’ academic progress.
Collaborate with university professionals to promote a positive, student-focused atmosphere.
Consistently exhibit WGU Leadership Principles and maintain knowledge within the assigned college.
Perform other related duties as assigned.

Benefits

Eligible for bonuses.
Medical, dental, vision, telehealth, and mental healthcare coverage.
Health savings account and flexible spending account.
Basic and voluntary life insurance and disability coverage.
Accident, critical illness, and hospital indemnity supplemental coverages.
Legal and identity theft coverage.
Retirement savings plan.
Wellbeing program.
Discounted WGU tuition.
Flexible paid time off and flexible paid sick time, with no accrual requirement.
11 paid holidays.
Other paid leaves, including up to 12 weeks of parental leave.