Mentor

ConServe•Cheektowaga, NY

2d•$21 - $26

About The Position

Mentors coach Debt Counselors and/or Support Staff working on ConServe contracts and help them meet or exceed assigned goals. The role combines managing a regular portfolio of accounts with developing, training, and evaluating staff performance. Mentors are expected to lead by example, maintain a customer-focused and professional approach, and help create a safe, productive, and goal-oriented work environment. They also work with management to implement structures, strategies, and procedures that support contract and organizational goals.

Requirements

High school diploma or GED.
Six months of collections experience or equivalent experience.
A proven performance record as a Debt Counselor and/or Mentor, or equivalent experience.
Experience assisting subordinates or coworkers in learning new programs and processes.
Demonstrated understanding of ConServe’s programs, procedures, and processes.
Strong verbal and written communication skills, including the ability to listen, persuade, and negotiate.
Conversational fluency in English and the ability to read and write English proficiently.
Ability to work the hours required by departmental needs.
Strong organizational and time-management skills; highly organized, detail-oriented, and accurate.
Ability to learn quickly, adapt to change, meet deadlines, and work dependably and independently.
Ability to obtain and maintain government security clearance and state collections licensure.
Legally eligible to work in the United States.
No conflicts of interest with ConServe or its clients.

Nice To Haves

Associate or bachelor’s degree, or an equivalent combination of education and experience.

Responsibilities

Work a regular portfolio of accounts, which may include route maintenance and skip-tracing.
Lead by example, including achieving and exceeding goals.
Encourage staff and share knowledge.
Provide one-on-one training and conduct group training as needed.
Develop staff through regular group and individual training and provide constructive performance feedback.
Enforce ConServe and contractual policies and procedures consistently.
Provide timely feedback and guidance to staff.
Work with management to implement structures, strategies, and procedures to help ConServe exceed its goals.
Adhere to ConServe’s Blueprint Quality Management System, policies, Code of Conduct, and Compliance Program.
Create and follow agendas and schedules as defined by management.
Perform other duties as assigned.