TRAINING MENTOR

Natsu Healthcare•Tooele, UT

9d•$0 - $23

About The Position

The Training Mentor implements and delivers training, supports program efficiency through additional employee and program training, and helps ensure consistent protocols. The role implements training, policies, and processes for relevant programs, identifies areas of concern, and turns them into training opportunities. The Training Mentor coaches new hires one-on-one, performs administrative tasks, and develops employees’ skills and knowledge to support productivity and organizational needs. The position assesses training and development needs; creates and delivers onboarding, orientation, and skills training for employees and customers; maintains training records; evaluates program effectiveness; and keeps current with training and development trends. It also includes scheduling classes, preparing systems and equipment, coordinating enrollment, and using training to address employee performance or behavior concerns.

Requirements

Excellent verbal and written communication skills.
Strong presentation skills.
Adeptness with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Basic skills with Microsoft Office Suite, Excel, and related program software.
Sound decision-making, problem-solving, and organizational skills.
Background or experience in social work, public health, or a related field; one year of related-field experience is required.
Minimum of one year of experience in program development, case management, or a related role.
At least one year of residential or substance-use-related field experience.
Experience working with individuals in recovery from substance use disorders and/or mental health challenges.
Ability to collaborate within a multidisciplinary team and with external partners.

Nice To Haves

Knowledge of American Indian cultures, traditions, and community resources.

Responsibilities

Train new hires and provide one-on-one coaching in their respective departments.
Implement new training policies and procedures for relevant departments and roles.
Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
Create, organize, plan, and present onboarding, orientation, and skills training for employees and customers.
Learn and use training procedures, manuals, guides, and course materials.
Deliver training through formats such as group discussions, lectures, simulations, and videos.
Maintain records of training activities, attendance, assessment results, and retraining requirements.
Develop presentation slides, charts, and process documentation.
Evaluate program effectiveness through assessments, surveys, and feedback.
Maintain knowledge of current training and development trends.
Schedule classes, set up systems and equipment, and coordinate enrollment.
Use training to address employee performance or behavior concerns and help improve performance.
Perform other related duties as required.