Program Manager

Kenan-Flagler Business School Executive Education • Chapel Hill, NC

1d • Hybrid

About The Position

The Program Manager is a key member of UNC Executive Development’s program and operations team, responsible for managing all aspects of program planning and delivery in Chapel Hill, other U.S. and global locations, and virtual settings. The role serves as a primary customer interface for high-level Government and Defense sector executive participants and oversees the operational components of program delivery. The position is primarily based onsite, with limited remote-work flexibility depending on program delivery needs and office-specific tasks. The employee must live within commuting distance of the Chapel Hill, North Carolina office. This role is employed by Kenan-Flagler Business School Executive Education, LLC, an organization affiliated with UNC-Chapel Hill, and is not a University or State of North Carolina position.

Requirements

• Undergraduate degree.
• Three years of administrative experience, or equivalent experience in a related area.
• Strong customer service orientation.
• Excellent attention to detail.
• Strong project management, organizational, and communication skills.
• Strong command of Microsoft Word, Excel, and PowerPoint is desired.
• A resume and cover letter are required.

Nice To Haves

• Experience working with global clients.
• Direct report management experience.
• Experience in event management.
• Corporate customer service experience.
• Experience with virtual learning platforms.
• Experience in training and development.

Responsibilities

• Manage onsite, virtual, and hybrid program delivery for Executive Development clients and participants.
• Manage multiple consecutive programs using strong project management skills.
• Collaborate with the internal program and operations team to meet deadlines and deliver high-quality programming.
• Establish and maintain professional relationships with clients and participants, providing service-first customer support.
• Coordinate with program faculty and Program Directors on planning before, during, and after program delivery.
• Set faculty timelines and keep faculty informed about important client details.
• Work with service providers to ensure program operations run smoothly and efficiently.
• Contract and negotiate with suppliers for meeting space, lodging, meals, and program materials.
• Manage accounts payable and receivable, and track program expenses against established budgets.
• Prepare high-quality program materials for participants in formats consistent with Kenan-Flagler and UNC brand standards.
• Develop program websites to distribute program information, logistics, and materials.
• Communicate participation instructions to participants and company officials.
• Identify opportunities for process improvement and determine appropriate solutions for program delivery.

Benefits

• Incentive compensation plan with competitive bonus potential based on performance.
• Group health plans.
• Dental plans.
• Vision plans.
• 401(k) retirement plan with employer match.
• Life and disability insurance provided and funded by the LLC.
• Flexible spending account options.
• Paid holidays and time off.
• Paid parental leave and other leave programs.
• Professional development opportunities.
• Overtime potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level