Program Manager - Offender Services
About The Position
The Program Manager will lead the Pathway Home 6 reentry program across Berrien, Cass, and Van Buren counties. The grant funds workforce development services for incarcerated individuals, with the goal of improving employment outcomes and reducing recidivism through job training and supportive services during incarceration and after reentry. The role is responsible for the program’s daily operations and overall performance, including staff supervision, service delivery, grant compliance, partner coordination, data and reporting, and ongoing program improvement. The Program Manager will support timely, high-quality pre- and post-release services and ensure alignment with Department of Labor requirements and WIOA performance measures. The position regularly travels to jails, employer sites, and partner meetings and requires flexibility to accommodate correctional facility access and participant needs.
Requirements
- Bachelor’s degree in social work, criminal justice, public administration, or a related field.
- 3–5 years of program management experience.
- Excellent leadership, interpersonal, and project management skills.
- Ability to travel regularly between program sites.
- Must pass background checks as required by jail facilities.
- Flexibility in scheduling to accommodate access to correctional settings and participant needs.
Nice To Haves
- Program management experience in workforce development or reentry services.
- Strong understanding of WIOA metrics and workforce system operations.
- Experience working directly with justice-involved individuals or systems.
- Familiarity with LS/CMI or similar case management and risk assessment tools.
- Lived experience with incarceration and successful reentry.
Responsibilities
- Oversee pre- and post-release services, including job readiness, occupational training, mental health referrals, and housing coordination.
- Supervise and support the Program Coordinator and Case Managers working across three county jails.
- Ensure fidelity to grant requirements, WIOA performance metrics, and recidivism tracking requirements.
- Serve as the primary liaison to jail administrators, probation officers, public defenders, and community partners.
- Coordinate partner access to correctional facilities and facilitate collaborative case management meetings.
- Support development of employer and training provider partnerships for job placement and credentialing.
- Ensure accurate and timely data collection, entry, and analysis using LS/CMI and other workforce systems.
- Monitor WIOA indicators, measurable skill gains, credential attainment, and employment outcomes.
- Prepare and submit quarterly and annual reports in collaboration with the Performance Manager.
- Lead program evaluation, process improvement, and staff development initiatives.
- Identify service gaps and propose strategies for program enhancement and sustainability.
- Represent the program at local, regional, and state workforce development meetings.
Benefits
- Competitive salary and benefits.
- Robust onboarding experience.
- Team of Teams training.
- Job training and development.
- Cross Operational Meetings with peers.
- Budget to ensure operational success.
- Manuals for development of skill capacity across funding source responsibilities.
- Ongoing access to resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
